Ascension St. Francis Hospital - Emergency — Local services in Milwaukee

I was very impressed with level of concern for each patient, the timely of treatment But it did seem as if administration has put some restrictions on the employees of that department This is noticeable by I received IV for rehydration. I believe I could have use 2 or 3 of the rehydration IV’s But I felt like they were limited ( administration) protocol to save a little bit of money you sent you home with just barely enough and then if it isn’t enough, you told to come back That sounds like an administration implied flaw, logical thing to do Nothing was done wrong by anybody in the ER. The only thing I can see wrong is administration has put unnecessary limitations.(To protect dollars) But those limitations are not good ones. I went ahead to come back a second time if they would’ve felt free to give me a second or third IV the first time I was there. And that would’ve made me feel better so I went to had to come back the second time And that wasn’t the ER physicians or the ER nurses That’s 100% if ministration protocol it’s trying to save money that isn’t a good protocol for their patience

I dare you to post this one publicly because administration is gonna have to take a hit for what they did and it was bad

If someone needs two or three used to feel really good to go home, they shouldn’t give them just barely enough to feel better and tell him to come back that’s protocol upper management BS Oh, and I better not get any repercussions from this and you know what I mean Because it’s a survey and I’m allowed to give my opinion anyway I want and it’s an opinion and I don’t want you coming back at me in other ways to get even You don’t like what I said don’t post But it’s the truth as I can figure it out Because I’ve been in ERs much of my life and this is the first time I’ve seen them actually not try to push more rehydration before you go out the door And like I said that comes from above that comes from higher administration much higher than the head person of ER administration who may not even be doctors or nurses And those people got no business deciding what it’s done because they’re just money hungry right is right You have awesome employees now change your policy so those awesome employees can do an awesome job for everybody in return don’t hold them down with some stupid protocol I had to return to the ER two more times after the first visit The third visit I was released and sent home without any ride home and no keys to get back into my house Nor was I asked if I was feeling fast to return home Find it funny when they knew I had no one at home to assist me and that my answer to that question was going to be no I don’t feel safe going home alone they just didn’t ask they question Kicked me out with no assistance to the door not even a wheelchair You going to expect payment but instead you will get a complaint filled with JOINT COMMISSION ON PATIENT MISTREATMENT AS OTHERS HETE SHOULD BE DOING AS THEIR RIGHTS ALLOW THEM TO DO REFUSE TO PAY AND FILE COMPLAINT AGAINST YOU WITH JOINT...

This was at once an excellent experience and a terrible one, so giving it 3 stars. I deeply appreciate the staff and their treatment of my pain; but something has caused them to disengage from their work, because their heart didn’t seem to be in it.

BTW - I’m a career consultant with 20+ years of experience helping workers find fulfillment in their careers after losing their jobs. I can identify disengagement from miles away. It will affect the bottom line and the customer experience, but most leaders don’t care.

I am also an obese woman in her 60’s. I believe that my care is affected by bias against my condition and age. Research supports it.

I didn’t have to wait long to be seen - it was about 3 pm on a Friday and there was no wait. I was in level 10 pain from my back and also having chest pains. I am a chronic pain patient and had little hope of relief, but went to ER because I couldn’t take it any more.

I was told to follow them to a room despite clearly limping and struggling with walking. No offer of assistance either although I was a fall risk.

I was told to get on and off a gurney while I was in bad back pain with no assistance. After an ekg I was told to follow them down a hallway to another room, again in severe pain and clearly struggling to walk - they were far ahead of me as I trailed clinging to the wall. No offer of help.

The room was clean and sparse. I was told to get on gurney, again in excruciating pain. No assistance. The nurse was efficient but very detached. Told to get to bathroom for urine - gown exposed my entire backside multiple people around me struggled to walk and no assistance.

WHAT MADE THIS EXCELLENT: they took my complaints about pain very seriously and gave me medication that gave me immediate respite and relief for just a few hours.

Got the nurse to smile after making a joke - good for her. Can’t imagine what their jobs are like. I don’t remember ever being in such a hands off situation in the ER - not an arm offered for support as I limped down the hallway.

There was one nurse who was exceptionally kind toward me and God Bless her. That interaction meant the world to me.

I deeply respect what these teams do, and believe their my perception of a lack of empathy may be yhat they are overworked, understaffed and probably underpaid. What leaders don’t realize is that the patient experience suffers when front line workers are burned out...

“Dr.” Adrian K Stull refused to treat me because he doesn’t believe in MAT for opioid addiction. I am in the process of moving from Colorado to Massachusetts by way of driving. I am in Chicago and my patient info was sent to a clinic here but unfortunately they closed early on Saturday and IL doesn’t do emergency dosing at the Emergency room like CO does. So I called this ER to ask if they did that before I drove the 81 miles to get there. I was informed that they do, so I made the 1.5 hour drive. After being checked in to the ER and waiting for about an hour, Adrian came in and as soon as I said methadone he immediately stopped listening to me, he started to listen to my breathing as I was in the middle of talking. Then he Said “I’ll give you 10mg of methadone, take it or leave it. “ I was completely baffled by this response and told him that I called before I drove the 81 miles and he said he didn’t believe in methadone. I said is it just him or this hospital or what? And he said “there are plenty of other hospitals in Wisconsin.” And then again asked if I wanted the 10mg or not, then offered me Suboxone. Which he knew very well would send me into precipitated withdrawals. So he purposely tried to make me sick, the suboxone would have blocked any of the methadone left in my system so I would have been way more sick then if I just didn’t get my dose for another day. The older male Nurse there made it clear that he felt the same way that “Dr” felt. This is EXTREMELY ALARMING to have a “dr” in the ER that picks and chooses who he wants to treat… that is completely unacceptable. Thankfully I was able to advocate for myself and thankfully there was a female nurse there at the time who actually listened to me and she was able to help me and talked to the pharmacy and I was treated for what I came in for. I would advise everyone to stay away from Adrian K Stull, as he clearly doesn’t take his Hippocratic oath seriously. And it is a danger to everyone to have a “Dr” in an ER who decides who he will treat and how, Despite science and...