As a neighbor and pro-locally owned, I canceled my The Firm membership to join something in my neighborhood as it was across the street. After I signed up, they quickly began remodeling the already small footprint to make 33% of the space into a group fitness space. Putting all of the equipment into 66% of the space, and taking any floorspace you'd want to do floor strength training into a room used for frequent group fitness, I feel like it was a complete bait and switch. I have emails now from the manager offering to move my membership to a place 2 miles away, which defeats the purpose of why I joined. Do not join here. It is crowded and small and not that nice of a place unless you want group fitness. They'll talk nice to get you to sign up, but then they just worry about signing up the next people and will try to charge you to cancel if it's not...
   Read moreOne of the worst experiences trying to quit the gym. The Anna the Franchise Manager had me schedule an appointment after I stopped in to cancel after I had tried to email. They made the process of wanting to cancel my membership for a bit into a Nightmare. I will NEVER go back to this location and will be very hesitant about ANYTIME FITNESS in general. They make you schedule a time so they can try to bully you into staying and guilt you. Itâs almost a predatory practice. I was easily able to cancel my membership with Planet Fitness over the phone and rejoin when wanted. They were so nice and supportive. This place is the worst and makes you feel terrible for even wanting to have been a member in the first place. I just canât believe all the hoops you have to go through when they will easily take your money. Donât go to the location on 5309...
   Read moreOnly giving it 2 stars due to my experience with the gym 3 years ago when I was working with a trainer I really liked, and going 5+ days a week. I signed up for a training program 2 weeks before everything got shut down due to Covid, and it took 6 months for them to refund me the $300 after lots of emails and them saying "no," even though Covid was still rampant and I am at high risk, so I couldn't go to the gym. Since then the best trainer that was even worth going has left. The gym itself is very small with outdated equipment, and the staff will constantly try to get you to sign up for things and make it very cumbersome to cancel. I like Anytime for the convenience, but go to a...
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