GameStop — Local services in Minot

I sent my boyfriend in to get the PlayStation VR headset and told him to make sure to get a new set. They handed him a pre-owned set instead. The lenses we're streaked and dirty and even after attempting to clean them they were still streaked. The picture was muddy at best and it made me super sick when I played Skyrim.

The actual VR headset is supposed to come with good quality headphones the ones included we're the white cheap tinny sounding ones and a microfiber clothe which we didn't get. We were supposed to receive a clip as well for the camera part of the VR but that wasn't included either. It was just the headset, connecting cords and awfully cheap earbuds.

If you're gonna bait and switch your customers like that that's fine. We won't be shopping at your location again. We'll returning the VR headset and getting a new...

Purchased a pro membership from this store in December 2022, by March I had not received a single Game Informer. Called customer service after my emails were ignored and they assured me it was fixed. It is now nearing the end of May and I still do not have a copy. Called customer service again and they confirmed neither the store or customer service had activated my account.

On a separate occassion they decided to charge my wife insurance on a few games without asking her. The insurance cost almost as much as the games themselves, but she didnt notice until later because she had bought so many.

Store is clean and employees are friendly, but mostly merchandise instead of actual games...

They say first impressions last forever...As soon as I entered the store I was greeted buy an associate named Jenna ID#174254 who was more than happy to answer all of my questions and was friendly and courteous. After my 6th or 7th time shopping there I learned that Jenna is the manager and like herself she has a great staff working throughout the store. I've had to special order a time or two, but the order comes on time and I've never had problems with the order being wrong or damaged. It is a small store, but I can tell you it's always clean, friendly staffed, and the prices are fare. Stop by and see...