The Home Depot — Local services in Minot

We went in and found 14 boxes of Vinyl plank flooring on clearance. I did my due diligence prior to purchasing, and asked if it was discontinued. They said No. I then asked if they could order me in some more of it, they said YES! AND THEY DID order it. I signed for the order, and PAID for the order. I got an email that said that it was ready for pick up. I called to verify, and they said it was their mistake and that the 3 employees that assisted with the sale of the 14 in store boxes and the order of an additional 30 were in the wrong and that they could not sell them to me for the same price. I'd have to pay full retail. And they'd need to refund me what I had already paid! Spoke to Ken, the ASM, the most he was willing to do for the BIG MISTAKE was a refund of the product +$100. The biggest part of the problem is that we ripped out our carpet. it's not able to be reinstalled. So I asked if They could assist with the purchase of the full price flooring that took the full purchase price of all that SQFT that we needed to $3000.00 rather Than the $700 we DID originally pay of course that was a no. He offered to see if there was (in his words) "an in-stock low end carpet" that might work for the price that we paid for ALL of the plank flooring. We were trying to get away from carpet from the beginning, so that was not an option. They did NOTHING to help. Even after emails to them showing where I we now have no flooring! I am currently in limbo, waiting to hear back from their corporate office, but because it's a big box store, I am sure NOTHING will be done in my favor. I have also filed a complaint with BBB. I will NEVER step foot in HD...

If it wasn’t for the kind associates I’d be inclined to give them a lower rating. However, one associate in particular had a problem counting material. I was at the check out for over an hour as he had to recount my materials a total of four times. He was a short, rather flamboyant fellah, a nice guy but had no basic skills to handle counting a large amount of lumber.

90% of the time I call they do not answer, if they direct me to a floor associate I am usuall rerouted back to the operator and I’m on hold for 5 - 10 minutes or more. In fact today I called to get a quote on a building package, was on hold for over 5 minutes, and finally hung up. I will be going to menards instead.

I have also had to personally load large amounts of building material myself after being told an associate would help. Said associate never showed.

I believe they may be understaffed.

I’ve also had problems with tool rental as their system was down, it took 30 minutes to get it straightened out. About 5 days later I get an email saying the item was never returned when I had the rental back with in an hour of checking it out. Shortly after I received a phone call stating there was an issue and I would need to come to the store to straighten it out. I called back the next day and they claimed it had been handled. Just an all around blah experience.

I do a LOT of contract work so I will be returning, I just hope my experiences improve as time progresses and I hope others have had and continue to have better experiences...

Bought appliances. Was told at time of purchase that I only had two days from the delivery date to return them if there was something wrong. Microwave doesn’t work. I called and was told that I could bring it back. I brought it in and now am told that I can’t return it. It has to go through whirlpool. Drove an hour to return it. If a company can’t stand by there word or by their products what kind of company are they. Very disappointed, especially with them not being forthcoming with how the returns on appliances go. Really glad it wasn’t the refrigerator that didn’t work. I would have to go 9 days with out one. Poor management to let things like this happen. Update to my review. Changed from 1 star to 3 stars because of Ken. After whirlpool wouldn’t refund my purchase because I took the appliance out of the home I called the store and asked for a manager. I told Ken my story and he said he would look in to it and call me back. He did call and said the notes on the account said that they would take it back because it was after the 48 hours. That was a lie. And I told him it wasn’t true. He said regardless of what happened he needed to take care of his customers. I took it back the next day and got a refund. Thank you Ken for doing the right thing! I think some junior manager training from Ken would greatly improve the image...