Daphne's Bakery — Local services in Mint Hill

Ordered a cheesecake and apple pie for my daughter’s 30th birthday. Looked beautiful. She loves cheesecake because of the reviews I thought ok this place sounds great. What we got was so far from acceptable on every level. The entire center of the cheesecake was not cooked, it was like pudding. It also had a very strong lemon flavor. We didn’t order a lemon cheesecake. They did give the $72.00 refund for the cheesecake. However, I don’t understand how this could’ve happened when you are supposed to check to see if it’s done and there’s no way that happened concerning how undercooked it was, you’ll see by the photos. The response was “yes they had an extra one for slicing and they saw that it was undercooked and that there was too much lemon added and didn’t know what happen but we’re sorry”. If they knew why didn’t they reach out to me before that evening celebration and try to do something to at the very least have a cooked cake of some sort for the birthday celebration. Also, why not offer her a new cake just because. Very unhappy. TOTAL refund was for the Cheesecake only in the...

I was in the shop on Friday 9/12 and found the customer service to be non existent. I walked in and found at least 4 woman standing behind the counter working and talking amongst themselves. There was another woman taking an order from a customer and another young lady working on the other side by herself. I looked around fully expecting someone to at least look up and speak to me. I waited a few more minutes and just stood in the middle of the shop and waited.Nothing,not one response from anyone. I have worked as a manager in the retail industry for 21 years and know what excellent customer service looks like. The staff here does not have a clue. These people could not take one second to say hello or even ask if I needed anything. I have driven past this place many times and wondered why I never see any cars in the parking lot or customers coming and going, now I know why. You should consider closing your doors if this is how you...

I can't RAVE about Daphne's enough! My mom was turning 50 on Halloween so even though the celebration was small for now, I still wanted her to feel special for her day. I have never ordered directly from a bakery before, so I went into the online cake request with an open mind and a broad idea. Through email, Daphne and I were able to tackle it like a team and bounce ideas until it was just everything I could ever ask for. Once we finalized on the cake for the Hocus Pocus theme (my mother's favorite halloween movie), I went in on making it the whole theme. All of my decorations became Hocus Pocus and my mom was so surprised that she cried. That was my favorite part. Everyone I spoke to at the shop was so kind and I believe we were all equally excited about this cake! Thank you x a million to Daphne and the team, you all are amazing and the cake was...