Apple University Park Mall — Local services in Mishawaka

Guys I would give them 0 stars if I could I’m just so frustrated with apples customer service. I bought my mom an iPhone XR for Xmas two years ago. She loved her phone and I had bought the 300 dollar apple care warranty just in case anything ever went wrong. Well a year and a half later her main earpiece speaker went bad. I contact apple support they set up an appointment at out local Best Buy and tell me to take it to them. I do that and they tell me they can’t do the repair because they weren’t able to test the phone because of a software update on their Mac wouldn’t allow them to and I would have to bring it back at a later date once the next update came out. I waited a few months called again and again another appointment so I go and they tell me they can’t get the parts for the phone at that time. So we wait a couple more months I call apple again and tell them I had already had two appointments and they didn’t do anything. They tell me to take it to the apple store in south bend an hour and a half drive which I was okay with. I get there and they tell me oh sorry your warranty has expired now and you have to pay full price for the fix. That alone was enough to really upset me because I paid all that money for a warranty they wouldn’t allow me to use when it was still good. So we pay i believe it was 250 to fix a phone that’s only worth 600 now. It’s been 5 months and the speaker is broken again so I don’t think they really replaced anything. I call thinking hey it’s under a year they have to warranty their work at least a year right? Nope they say they only warranty their work one month and now it’s going to cost 500 to fix the same issue from 5 months ago wth. I tell the guy I could have bought her a whole new phone by now if I pay 500 to fix the same issue twice not to mention you didn’t honor my extended apple care. The guy tells me to be honest with me that he would recommend me buying my mom a new phone and if I can’t afford apple to just get her an android instead. Worst customer service I’ve ever seen I’ve lost faith in apple it’s very sad to treat...

Sunday: My mom went there and had Eric and absolutely loved him! He was polite, professional, and efficient! They’ve always had a nice display and presentation and the workers all seem intentional and knowledgeable!

Update Monday: John, 50’s, tall, wore face mask. Took two hours to trade in 11 for 14 Pro Max. At very beginning he made a comments that implied i was a little girl (30 and paying full in cash). He recognized where I was from and knew that I had traveled over an hour just to get the phone. (So be more diligent)

He accidentally typed in 14 Pro, so tech brought out 14 Pro. He continued to process the order without noticing the difference in size or reading the box then processed my paid full amount in cash. Again without pulling the phone out or double checking or allowing me to see it.

During the whole 2 hours he had kept tapping the trade in phone and the brand new phones (pro & pro max) as if it were a drum and even used his finger nails on the screen and slid the new phone across the table. I picked it up to check if it was scratched.*

When he walked over to register the first time, that’s when I looked at the box and read 14 Pro instead of 14 Pro Max. Had to redo /process everything…Then the new and correct phone had to be updated and installed with a laptop which added 20 minutes.

But the major problem was that my cellular info was switched onto the Pro and couldn’t be switched back to the Pro Max. I entered the pin correctly but it announced it needed an enhanced authorization.

After two hours of standing and waiting on nothing to function. I was told to run over the carrier to get my SIM card and cellular set up.

I ran out crying and frustrated in the middle of the mall, because nothing had gotten accomplished, just to find out the carrier had just closed at 7:34 (before closing time). So I had to spent the whole evening and the whole next day (Tuesday) with no cellular service/ number. The whole process was extremely frustrating and sickening.

I am extremely unhappy with the entire experience. I will request someone...

My nephew’s iPhone 7 had a recall for the logic board. The phone had a cracked screen and was operating just fine before the issue with the recalled logic board. He couldn’t place or recieve any calls because his phone would not connect to a carrier network. We got to the Apple store and spoke to 3 people who told us that we had to pay $150.00 in order to fix the RECALL on the logic board. They said we HAD to pay for the cracked screen in order for them to fix the RECALL. We were perfectly fine having a cracked screen and had no complaints about it. The Apple Store said otherwise. One of the employees got a manager for us when we were already less than happy with how we were treated. When Jen the “manager” came over she continually interrupted my husband and myself when emotions were already high because we were so angry. She then said “I can ask you guys to leave” I started laughing and exploded with anger because Apple wasn’t standing behind their product and just wanted to take advantage of our money. I got a little angrier than I should have and said a few choice words and told Jen (the “manager”) to go ahead and kicked me out and we went on our merry way. After reading other reviews on social media, we are not the first people to have this issue with Jen and has found a way to screw people around with their money to keep her overhead looking good by giving away accessories and such. Not a great business practice, Jen. All I’m trying to say is, you wouldn’t bring a car that has a recall to a dealership and have them turn you away for having a dented or...