Mattress Firm Outlet - Grape Road — Hotel in Mishawaka

New order, 5 years later. Fairly easy quick experience to buy 4 mattresses. Hopefully delivery all goes well so we can bump up the Star rating.

Edited: we thought it was a great experience but then mattress was back ordered. Not a big deal except they did not tell us. When our delivery date got here we had to call and track down why it wasn’t delivered. They didn’t know and had to call and find out.

They should contact you if your order isn’t going to come. Still, we dealt with it even though we had already given our old bed away the morning we were supposed to get the new one (stupid of us).

Then, guess what, it happened again. This time they “missed” our order and we’d have to wait another month. This brings our review from 5 stars to 1. Yes they were nice but they don’t find any reason to contact you if for some reason something goes wrong with what you bought.

Original post: Great experience, they showed me several mattresses that fit my desires at different price ranges and types. There was o pressure to buy anything and they were helpful and kind. I’m super excited for my...

The manager was super nice and helpful. She found us a mattress that was originally over $1000 for $300 (including delivery!). It was a used mattress that was non refundable. She assured us that the mattress would be cleaned and might have a funky smell from the cleaning chemicals. She told us to put a candle in our room and shut the doors to get rid of the chemical smell (if it had a strong chemical smell.)

The delivery people were awesome and quietly carried the king size mattress upstairs into our master bedroom while my toddler napped. Open the huge king size mattress to find that the mattress has not a strong chemical smell, but a strong cigarette smoke smell. Putting a candle in our room and shutting the doors obviously did nothing to remove the smell.

We were disappointed that the manager was not upfront about why the mattress was so inexpensive. We eventually mostly got rid of the smell from leaving a ton of baking soda deodorizer on it for a few hours then vacuuming it up.

Don’t waste...

KT was amazing and got us the best deal ever!! Delivery in 2days! Thx KT! Cindy and Jaye *Update. Bed was delivered and delivery crew found a small hole in the adjustable base cover. Took a photo and sent to his boss who sent to on to Mattress Firm. Delivery driver said it would be taken care of by Mattress Firm. Great! We waited, no cover. Called, no record of our problem. Talked with Connie, she said she’d take care of it. No call back. Called her and she said it would be at their location on Monday. We called and it wasn’t there. I received 2 messages with different days it would be on the truck. Received a call tonight, they needed ME to call the warehouse. Every time I called I got a busy signal. Called back and explained that this is horrible customer service. And I would edit my review. I shouldn’t have to do their job to make this right. They will be getting in touch with the warehouse, we just had to send a picture of the tag on the cover. Hopefully this will be taken...