L&L Hawaiian Barbecue — Restaurant in Mission Viejo

I buy food from this location at least once a week. Today I had an offer on the L&L app that was for a free mini katsu chicken plate worth 1200 pts. On the offer it said to be redeemed in store. I went to the store told the cashier and he scanned my app and said the order was received . I waited over 20 minutes to receive my food. When I finally went to ask if my order was ready they said they never received anything. I asked the cashier how, if he had scanned my app and my points were redeemed, how was there no order. He didn’t know what to say and I asked how I could get my points back and he didn’t know how. He just said to contact corporate. This is truly upsetting as I waited for over 30 minutes of my lunch time, received no food, and was not given a solution. I asked if I could get corporates phone number and he said that they didn’t have it. This is unacceptable, I am paying customer and in order to receive that offer I’ve had to spend over $100. Very unprofessional behavior from the staff at this restaurant. I would like to receive my points back to be used at a different location. After all this I lost my lunch break and didn’t have time to get anything else to eat. This will be the last time I buy anything from...

There's two main reasons I would go to a Hawaiian barbecue shop: The BBQ chicken and the katsu. I got the double chicken mini plate, and it was just the right size for me even though I'm a bit of a big eater. Good thing I heard about the big portions beforehand. It comes with a few big pieces of each chicken, mac salad, rice, and shredded cabbage (which oddly reminded me of Japanese restaurants). A review I read earlier said that as far as mac salads go, L&L is the best. I'm usually not a fan of the stuff (tends to be bland), but I polished it off. The katsu was nicely crunchy, if a bit overseasoned, and the BBQ was juicy but a tiny bit underseasoned. I've read that the sauce might be watery, but when I dunked a piece of katsu in it, it was quite good. Sweet, sour, and a hint of chiles. The texture could be a bit thicker so it clings to the food better, but that's about my only complaint with it. Next time, I'll try some musubi. Service was all right, but I wasn't expecting sit down restaurant...

I Contacted the restaurant to let them know that we were unhappy( knowing that there was nothing they could do our party had already come and gone).... But I wanted them to know .... good for their business right? We ordered a 1/2 Pan of short ribs in a full Pan of chicken based on THEIR RECOMMENDATION of 27 to 30 people... The short ribs were so TOUGH you couldn't cut them with a clever and the chicken came in full slices.. DRY... it WASN'T CUT teriyaki was served in the side.... I have never been to L and L barbecue before and we will NEVER GO BACK I thought this was the most GOD-AWFUL FOOD and when I called to INFORM to the owner and the manager of the store all they could say to me is ... "what do you want me to do for you?" they didn't care !!! there was nothing they could do unfortunately!!! I don't know why there's such good reviews this place has terrible food and worse customer service and Management ....we had so much food it was ridiculous MADE US OVERSPEND! DON'T WASTE...