Midas — Local services in Mission Viejo

I had the worst possible experience in Mission Viejo Midas. They checked inspected the breaks and found no issues. When I started driving I noticed one of heard a loud noise from the rear wheels. After a bit of driving I stopped and checked  the wheels. One wheel was COMPLETELY LOOSE and ready to fall off the car. They had not tighten the nuts! I could remove the nuts by hand. When the owner ,Sean, was informed, at first he acted like it was not a big deal and it's just completely normal! When I told him this could have killed me if I had driven just a little bit longer, he started yelling at me that "What do you want me to do". He was a complete bully. Then when I told him this is not acceptable, he decided to tell me it is a human error and it happens everywhere. I asked him why they do not have a check, he explained they are supposed to check but clearly, it was not the case about my car. Still nothing about being sorry or apologizing. Then he decided it could be fun to yell at the employee and tell me that he is going to fire him. Then , it came to him that he can tell me he is sorry and he shook my hand and test drove my car to make sure it is safe. It was a horrible...

My experience with this Midas location is as follows: Had them do an oil and filter change on my Toyota Highlander and they did a very poor job. After 3700 miles, a oil leak began. I took it to my trusted mechanic and he found that the oil filter was leaking. In fact my mechanic said that oil was pouring out of the filter when I brought the car in to him. He said I was very lucky I did not lose my entire engine! I'm guessing that during my visit to Midas, they couldn't get the original oil filter off and just left the same old filter on without replacing it. Midas must have tried removing the original oil filter using non-standard tools and caused significant damage to the filter. See the damaged oil filter photo (attached). Note that they charged me for a new oil filter as well. Midas would not own up to their responsibility for this botched job. Would not recommend Midas and will certainly not use them again. I would give them zero stars but the site would not let me post without clicking at...

We waited nearly an hr to get the oil changed with no line when we arrived. Never been to Midas but was lured in by an Official coupon from the Midas website designated to this specific location. Staff was friendly, don’t get me wrong. However in comparison to other places I was pretty disappointed. Maybe I’m used to being pampered by my usual Oil Change spot back home but was bummed that my air pressure wasn’t checked, had to ask to get fluids checked, wait time was insane considering there was no line outside when I arrived and for the price I later realized they didn’t offer me any choices in oil so I’m sure they just plopped in whatever blend they typically use on hand. My bad. Next time I’ll be more apt to ask for these things. But If this is the “Midas Touch” I think I would rather not be touched at all lol. Also to my disappointment they refused my $20 off coupon I came in specifically for. Such a bummer. That coupon needs to be removed off...