Direct Discount Furniture & Mattress — Local services in Missouri City

This is the worst furniture store! I bought a living room set and dinning room set and my experience has been horrible from start to finish. I initially went in only wanting to purchase what was available right away for delivery. The couch I initially purchased was damaged so I chose another. Upon delivery my living room set was delivered but not my dinning set. A couple days later my dinning table was delivered but no chairs. I reached out multiple times in regards to when I would receive my chairs. I was given the run around each time always told I would receive a call back with an update. Never received a call I had to reach out to them each time. I was told I would have my chairs Friday, then Monday, two weeks later still no chairs. Finally I was told my chairs were not available although initially when I purchased I was told they were available. It was a while process trying to pick different chairs. I was told multiple times I would be sent pictures and was sent nothing. I had to drive 30 minutes to the location just to actually get service. I picked our different chairs that were cheaper than the chairs I initially paid for. The quality of the chairs are not the same at all! I asked about receiving some of my money back since the new chairs are cheaper quality and clearly not the same price at the original chairs. I was told I would receive $80 although I felt I should’ve received $200 because the chairs are nowhere near the same I was ok with taking the $80 just to be done with this company. I was told I would receive the money upon delivery my chairs was delivered but no money was given. I was told you call the next morning so I did was told I would receive a zelle payment. Days go by and still not payment I call in again and was told I would receive it by the end of the day. The next day come and still no zelle every time I reach out I am told I will receive it but never do. I’ve been calling and calling and now I’m getting no response. It has been over a week and I have yet to receive my payment. This company is a scam not to mention my items arrived broke and damaged. I had to get replacements. Save your and your time and...

I only reached out to this place because I could not find what I was looking for anywhere else after searching for weeks. I made the drive out here after receiving the address via Offer Up. Once I arrived the door was locked and had a note on the door, I waited 1 hour for someone to show up and open the store (this was around 4:00 pm) I went straight and to the point and was told my furniture would be delivered the following week on Tuesday because it was a Holiday weekend (4th of July) I never received a call on Tuesday to confirm my delivery. I called around noon on Tuesday to confirm the delivery time and I was told my furniture did not come in and it wouldn’t be in until Thursday (today) I still have not received a call to confirm my delivery and it is now after 12. My original delivery time frame was after 5pm. I was told on a Tuesday I would get a call back to confirm if they would be able to get a truck out sooner and I never did. I was very hesitant to order from this place as I had read reviews (while I waited a whole hour for someone to open the store) but I couldn’t find what I want anywhere else. This place lacks customer service and communication with its customers. The place was very hot and uncomfortable to shop in peace. I don’t think I will be ordering furniture from here...

I went to the greenspoint location, and Yes the process was easy , cheap and they had gorgeous furniture but when I give someone my money I expect a certain level of professionalism. First they don’t give me an exact time. I call and all they say is “it will be sometime after 3, we’ll call you 30 min before.” Ok whatever. So here it is 8 pm and we call again and they say we’ll be there soon. They get here and put some things together then say oh we can’t find the screws. We’ll bring them tomorrow. On top of that the night stand was defective as well. So again I will have to stay home and wait all day for some screws. I will be paying off my furniture and not giving them my business again. I usually don’t give bad reviews but this was...