Jolla Bella Beauty Supply — Local services in Missouri City

Excellent (in terms of cost) beauty supply store UNLESS you need to return an item. My issue actually originated with my braider who approved of a specific braiding hair, then refused to use it at my appointment. On Thursday 9/26 around 7:30 pm I purchased 12 packs of braiding hair. On 9/27, After my hair appointment around 2:00pm I returned 11 of the 12 packs since my braider did not like the hair. The Asian “owner” (thin guy that’s there everyday) had a very unsettled look as if I’d done something wrong. I felt VERY uncomfortable while completing the return. He refused to credit my debit card and instead offered me a store credit. This “credit” was simply a hand written amount and signature on the back of my original receipt. Unfortunately I misplaced the receipt but returned to the store only a few days later on 10/1 and spoke with the same Asian guy that’s seen me countless times and who completed my return and credit. I told him I’d misplaced the credit, and asked if he recalled seeing me twice on the preceding days and making the return. He was speechless, literally saying nothing. I said “but sir it’s as if I’ve donated $35 to your store”, he responded by saying “but this isn’t our problem” I walked out and will NEVER return. I’d rather pay the stores near me (in Sugar Land) twice as much for...

Typically I am very vey lenient with businesses as I understand what it feels to run one. I am not from Houston and am visiting and was in the store with my sister. We arrived at 8:15. The young lady who helped us was amazing oh but the owner was very rude and exceptionally disrespectful. While selecting a hair piece, it was 8:30pm and the owner started yelling from the front of the store, "WE ARE CLOSED"! He repeated this several times and at 8:32pm turned the lights out on us completely while we were in the back of the store. That is a HORRIBLE business practice for several reasons including we could've hurt ourselves due to lack of sight. If you're that afraid, close while the sun is still up or don't run a business at all. You never know WHO you are treating how you're...

Great products, always amply stocked & everything’s always neat and in order. Hadn’t been here in awhile but I visited tonight and their customer service is greatI was greeted by every single person working there. I wasnt looking forward to selecting hair because they aren’t ever labeled with prices but one of the cashiers assured me she would be happy to come back and help me with pricing and selections. they have definitely stepped up their customer service and i’m impressed. you don’t find cheerful and eager employees as much nowadays. it’s refreshing & im happy to do...