Metro by T-Mobile — Local services in Missouri City

I usually pay my bill through the app. This particular day I was in missouri city. So I decided to stop here and pay my bill.I encountered the manager/owner.He made a proposal for a new phone.He said give me what you're about to pay for your bill.So tou can get a brand new ohone.God knows I needed the new phone,but didnt have the time..I asked how long will it be and can he transfer everything over.Said he would have to keep my phone for a bit to do all of that.So I told him I didnt have time.He kind of got mad about that.Then I asked can he lower my phone bill,but wanted to keep everything unlimited .So he told me my bill would be $35 the following month. I was like cool.So I paid my bill which was $66.Didnt get a receiot,i was just glad to pay my bill.Went to another Metro another day.Found out that he put $30 on my bill and pocketed the rest.At first I didnt believe it ,until the rep showed me on his screen.I was so livid,I made a call to metro. They really couldn't do anything because I didnt have proof .Like a receipt.I wont go inside to pay my bill ever again.Especially that location .FYI. always get a receipt or pay your bill through the app.Whats so bad and crazy.They actually have good reps that work there.Just because of their boss. They dont have to worry...

Listening and trusting an associate here caused me an unnecessary $300. She suggested the program SmartPay and I agreed only because she stated the first 90 days are interest free and you can pay more than your minimal due. Well after speaking with Smartpay the next day, I learned neither one of these statements are true. To make matters worse, once I was correctly informed how the company really operates I went ahead and paid it off and was charged a 20% early pay off fee... I went back and spoke to the manager about my experience. He apologized and compensated me with refurbished head phone, the charger was missing out the box and the left earbud did not work.. Long story short, stay away from this location...

Truly the WORST experience ever speaking with a sales rep who obviously has zero ( 0 ) customer service training by the name of "Isaiah". Metro by T mobile sent me a text message say that I can come in and get a new 5G phone and just switch my plane to the metro flex. As I was showing sales representative Isaiah the text message from Metro by T-Mobile he started arguing with me and telling me that the text was not true from Metro by T-Mobile and would not attempt to provide me a customer of 3 plus years with metro any forum of...