Grocery Outlet — Local services in Modesto

Writing this on my husband's google account. I have been coming to this Grocery Outlet for years and never had a bad experience with any of the employees, in fact just the opposite, until today. They had put coupons out to receive a free 12 pack of Shasta if you spent more than $20. I had it up on the little shelf next to the card reader. The checker didn't see it and the transaction went through, she asked another employee for help, don't know what her name was, a skinny dark skinned girl with a pony tail. She tried to argue that I didn't give the coupon to the checker until after so I couldn't use it. I told her I had it right here, referring to the shelf. The checker then said "I didn't see it." I was just so flabbergasted I don't remember what I said back. Rude snot said, "Well, I'll do it this one time but not again!" Got cash for the coupon but I think I will be going to a different Grocery Outlet next time. She's lucky I was shocked, right now I would like to knock her teeth out. All the people who work in the middle of the day are wonderful, guess they were off by the time I came today.

Checker's name was Cynthia, she could probably give management the rude girl's name.

6-22-19 Have checked back to see if owner had bothered to do anything about the above situation and reply but obviously they don't care if employees are rude to long time customers. I will definitely be taking by business elsewhere. Might want to check your Yelp reviews as well, others have complained about rude...

This is simply one of my favorite places to shop. Every time you come here it's like a treasure hunt so it forces you to go up and down every aisle. The absolute only reason why I rate this store a three star is because of one particular worker and her name is Melissa.

By now everyone who knows me and knows my reviews they are primarily focused on customer service. There's never been one time where I have come into the store and Melissa is smiling. I mean she looks like the world is ending and she could care less.

Maybe it's because the store is led by a youthful group who is only focused on the look of the store and not the quality of the service you get. Melissa stated that her manager's name was Anthony so this goes out to Anthony in particular. Please give a little bit more focus on training on your front end and having your Cashiers smile and greet your customers as they are walking into and exiting your store. And also please give a little focus on the appearance of your Cashiers. It looks like sometimes they rolled straight out of the bed, threw themselves into the dryer and came into the job.

On a side note the store is always very clean and...

This store is actually clean for a grocery outlet. Whoever is managing the store is doing a great job and my hat's of to them and the staff. The shelves were nicely stocked, floors were clean, and the staff friendly, helpful, and courteous. The only thing is the food itself. Now I dont expect bargain/discounted food to be "top shelf", but if you're on a budget just be careful what you buy. It was unfortunate to see WAAYYY to many products with genetically engineered ingredients, artificial fillers, and some items I could question were actually legally to be considered "food" or not. Some products are also past their expiration dates, so maybe just check before you throw in the cart and let the staff know if there are expired items. The items labeled as "organic" need to rechecked considering only 1 or the 8 items I picked up were actually organic. The location is good for it being the last grocery store before the reservoir and the variety of goodies more than makes up for the shortfalls. Not where we normally shop, but it is nice knowing a clean store with cheap...