Kroger — Local services in Monroe Township

Stopped by the Johnstown Kroger while passing through town on December 27th, 2022. My oldest son (over 21) decided to buy beer while I was checking out with my wife in another checkout line. A cashier with a partially shaved head of purple hair, Nicole decided to card my son as well as my youngest son (age 19) who was just standing around waiting on him. She and another cashier, Justin (who I can only assume was about 18 years old) decided that my oldest son was up to some illegal activities (even after checking his ID) and went off on him like he was stealing her favorite hair dye. She refused to sell the alcohol and said he was “guilty by association” because she, what I can only assume decided he was buying alcohol for his brother? While my wife and I were checking out, also buying beer of a different brand along with a pack of cigarettes, decided that she was going to start screaming in the store at both my wife, myself and my cashier to not let me purchase alcohol or cigarettes and said we were “guilty by association” too. While she stormed and screamed over to my checkout lane with her young lad Justin in tow, she informed us that we had to return the alcohol and cigarettes that were seconds away from being paid for. The lovely purple haired Nicole decided to scream at us that “we were part of the problem” and we could shop somewhere else if we didn’t like her decision that we were “guilty by association” of our 22 year old son purchasing beer. In the mean time, her trusty “Karen” in training, Justin informed us that we were once again “guilty by association”…. After a couple more go arounds of trying to figure out what happened, the boisterous Nicole told us that if we had a problem that she could call the police for us and that we were not allowed back in the store that evening as her young Justin continued to run his mouth and talk down to my wife. Eventually, the evening assistant manager came over after he was requested by wife and the situation was explained. He apologized for the scene that the purple headed lady and her fierce young groupie had caused and that they would be spoken with. He did explain that the purple haired dragon also known as Nicole and her trusty sidekick Justin believed we were going to give alcohol to MY underage son who was currently with me? Reluctantly, after everything was said and done, I did purchase the items I initially needed, minus the beer and cigarettes. However, the customer service shown by Nicole and Justin have completely tarnished the way I have viewed this store. Fortunately, I was able to go to one of the many gas stations in Johnstown and purchase the beer that I was looking for. I honestly hope all the managers at this store read this review (and watch the security video) as well as maybe a few individuals at Kroger's Corp. office and realize that they have some training that needs to be done on customer service with a couple of their...

This is the best Kroger in the area, I use to shop at New Albany store on Hempstead but this one is newer, larger, bigger isles and friendly cashiers, especially the women who have been there forever! The kids who work there are really great too. The store always looks well tended, I don't know how they take such pride but they do. The floral shop has beautiful choices, the florist is always there to help. They finally have the dairy department so the milk is not almost expired which it was for a long time... to me one of the best features is the meat department - the men who work there are so friendly! It makes you think of the old days. Sometimes they even cook beautiful little meat or seafood trays to share with customers and make an announcement for Kroger guests to check it out. There are always fair prices and even nicely clearanced items. I had one bad experience one evening when the young male "manager" was in charge, the clerks were all on break or went home or something and there were lines. I was shocked and went to tell the "manager" that he was doing a terrible job BC I never saw the store like this before. But he did listen respectfully and next time I was there he ran over to check me out himself and got a staff to carry my things out. I felt stupid for getting after him before but I think he's doing a good job now. It's a great store - I tell everyone how much better I like...

Usually only have small issues at this Kroger's but as of late they have really gone down hill. First and to some might be a minor annoyance is how the isles now force you to go from front of store to rear. They get slightly more product for making customers go the entire length of the store for maybe one item. Next and what really gripped me was a incident from today where they had a display full of chips that had buy five save five. Fully stocked and no hand picked from a customer laying something that shouldn't be there. So we got the five bags and at checkout they said no. I took a employee over to the display and she said they didn't mean it for the party size bags. I tried to point out that the display was filled with party sized bags. She didn't seem to care or have an answer but instead walked away frustrated and I heard her tell another employee that it was just a customer making a big deal out of nothing. No it's called poor customer service and now that little statement made it worse. My wife unfortunately purchased the bags but we will return them and not be going back along...