The UPS Store — Local services in Monroe Township

I received a warranty replacement phone through Verizon Wireless. The return instructions in the box said to affix the new shipping label on the same box the new phone was shipped in and then drop off at a UPS store. I chose the one close to my house at the Concordia shopping plaza in Monroe Township, NJ. When i handed the box to the store owner he stated that he could not accept the box because it had Fed Ex written on the box. I thought to myself that maybe I read the note wrong and i was supposed to go to FedEx, but the store owner told me it was a UPS return label. I showed him the Verizon return instructions and he got very upset saying that this is a Verizon issue and he will not ship anything in the competition's box. I was outraged. I asked what I should do and he said that I would nee to purchase another box and if he couldn't remove the label without damaging it I would have to pay for a new shipping label. I asked if i could use his Sharpy marker to cover the Fed Ex logo and he said he would still know it was there. He wanted me to pay for a new box. I called Verizon and they were very upset and they are going to escalate this immediately.I called UPS corporate and they gave me the complaint number for UPS store's complaint department. I am still waiting for their return call. I was humiliated by this man and will never step in his store again and i hope no one else does either. I wonder how many people he does this to to try to make money illegally on? Note- I ran into a UPS truck and told the story to the driver. he took the package as is and laughed. He stated that he heard stories like this and other about this same store owner. He also said that UPS would take any box as long as there was no nudity or vulgar language written on it. He said they only look at the label. Thanks for reading and sorry about the long...

Several months ago I flew into New Jersey to take possession of a long-lost family Torah which I had to ship to my home in California. Understand that a Torah takes a year to write by specially trained scribes and is holy and the utmost importance. Given the size and weight, I could not take it on the plane. I arrived at this UPS store in Monroe Township and was warmly greeted by the owners--a lovely husband and wife team. They assured me they would wrap it carefully and ship. However, I could not leave until it was wrapped and I watched them carefully. The owner and his wife wrapped the Torah meticulously. Each decision as to the type of wrap and packaging was made to ensure maximum protection of the Torah. It was then double boxed. The process of wrapping and preparing the Torah took over 2 hours. They assured me it would be delivered by 10:30 the next morning. Sure enough, it arrived at 10:15 AM in California the very next day. I took the Torah to our Synagogue and the Rabbi marveled at how well it had been packed. I even took some photos--we were so impressed. The nice couple were so concerned (given the religious nature) that they followed up with me to make sure it arrived safely. Incidentally, I also had them pack some art from my aunts house and they also packed those items beautifully which arrived a few days later via UPS ground without incident. Their packaging staffer was also an extremely nice gentleman. Lovely people and would happily ship with them in the future. UPS...

I've been going to this one for some time and frankly the only issue I have ever had was sudden changes to their hours of operation which may include closures, and most of that prior the COVID issues we faced in the past 2-3 years.

At times I've come in to see them struggling to get customers to understand policies that they do not have control over and in some cases had stepped in to translate into common folk wording and helped a few fellow customers.

I really only ever have to drop off Amazon returns. My advice to all of you is to screen cap your return labels in order with the details so that you can just open up your photo gallery app of choice and page through the pictures one by one so it will make the process faster for both yourself and the associates working behind the counter who have to follow Amazon's requests on packing it all up to go back to them.

If you want to make the process even faster, make sure your packages are packed per the instructions and print out the QR code and tape it to the item (clear packing tape works wonders if you adhere it flat and without bubbles/creases). Then you can skip the line and drop the items. Amazon really needs to work with UPS to make a self serve drop off kiosk. Please call in my suggestion and maybe we can get them to make it a reality so it can cut down...