Burney's Furniture — Local services in Monroe

We ordered a bedroom suite from Burneys a few months ago, trying to shop locally. As we were filling out the paperwork on the furniture, we were told that we wouldn't receive one bedside table and one chest for 3 weeks because they didn't have them in stock.

Two weeks later, we were informed that the chest was no longer available and the side table would take another 6-12 weeks. We had set up the bedroom furniture and really wanted what we had ordered.

Burneys said they would see if they could find another chest since we had purchased it already and they offered to bring over a temporary chest in the meanwhile. The chest that was delivered was a short 4-drawer chest that would maybe fit a child's wardrobe and it was missing a knob. I was told it was a temporary chest and if I didn't like it, they would just take it back to the store.

About a month later, Burneys finally located the second chest we had paid for and set about having it shipped to the store. We finally received the bedside table but it had a big scratch down the top that Burneys had to repair. And about 1 1/2 months after purchasing the bedroom suite, we finally received everything we had paid for.

Burneys did not tell us that we would have to wait so long to receive the purchased furniture. I had to call them often for updates since they didn't call me to let me know what was going on. They didn't even know they had sold a piece of furniture that was no longer available until well after the fact. This is very disorganized and in poor practice.

I am not happy with the experience we had. I would definitely recommend you...

Nice selection but very poor management. I have used this store exclusively for new furniture for over 30 yrs .i picked out a new sectional on the floor for my new home that was not ready yet so the item was put on layaway to hold. I paid in full plus delivery for this 3000 item my other items were still on order, the sectional did not work in my home and they charged me 15 percent to take it back, that is 450 dollars even though i was going to buy another sectional from them. No not ever will i darken their door again. Beware the sales...

Mr Robert, the warehouse manager came to our house to adjust a recliner. This man is amazing. Very professional, a true gentleman and was such a blessing to me and my husband. I truly believe God puts people in your path when you need them the most and Mr Robert was that man. Burney’s is very blessed to have him. Our world needs more...