Geek Squad — Local services in Montclair

If I could give this a negative mark, I would do it. Best Buy Sales noted the value and efficiency of specifically buying a "Geek Squad" protection plan for a new phone (as opposed to SquareTrade, or equivalent). Brand New phone, 2 days old, screen cracked from heat, or perhaps a latent defect. The Geek Squad answer - option 1- give me the phone, and you can have a "refurbished" phone in 10 days, at a cost of $200, or, 2- give us your credit card, and you can have a refurbished phone shipped to you in few days, at a cost of $200, or, 3- live with the screen as is. No offer to fix screen, as they have to send it to Samsung, etc... How lame? I cancelled the plan, and all I see in my head is the leering look from the service guy. Recommendation - DO NOT BUY THEIR PLAN, the market has FAR BETTER options out there - this entire GS program...

Geek squad in Montclair division sucks they don't answer their phone and when you do go in in person they still ask you to call on the phone for appointment terrible terrible Network!!! if you want them to do it there they have a fee which was not explained to me the day of my purchase for extra coverage on my 50-in 4K TV😡 I asked the people or staff at the welcome door entrance I asked why aren't they answering their phones they say they do not have phones any longer no wonder why Amazon is taking...

I needed my new laptop set back to factory settings and reset with proper microsoft account in order to erase mistakes I had made. It was not an easily fix but was done after working on the laptop for a couple of hours. Edward and Alejandro were extremely patient working with me. These guys customer service and computer knowlege was excellent beyong words. Thanks guys for all your hard work. The Geek Squad has been excellent to work with for all our homes electronics...