BoxLunch — Local services in Montebello

I usually have such an awesome experience here. But today's experience was so awkward and the employees made me feel very uncomfortable. I went in to grab something for me and my sister. I had to make some adjustments because she changed her mind, and cancelled one of the orders. One of the guys with a beard, looked all bothered and annoyed to have to redo the transaction. The second time around I went back to buy a wallet I had seen. I didn't understand they were price matching the online price, and that my promo's were separate, so they couldn't use more than one $5 promo on a $5 item. The same guy helped me with the transaction, when all of a sudden his coworker jumped in and started talking to me. It was very weird and awkward, like if she was defending him from me, when I was just confused on what was going on. She even dryly and rudely said this is "the best we can do." No smiles, no we're helping you out nothing. Both of them seemed annoyed and bothered to be employed. I also saw when they looked at their computer screen, they both laughed at my account. Very unprofessional, I've worked in retail and this isn't how you act. Its your tone and demeanor that means a lot, in tune with what you say. Made me feel like I should just stick to online orders, or shop at Glendale. The girl was a girl with long black hair, and was wearing a cardigan. They both ignored my thank you, clearly annoyed with me. This happened 09/04/22 around 11:30 AM- 12: 00 PM. Employees should be trained to be polite, and explain things with patience. I also couldn't help but notice, that the employees were un masked and I was, so they were probably also annoyed with...

I had the absolute pleasure of being assisted by Illyana at BoxLunch, and I cannot praise her enough! From the moment I walked in, she was kind, attentive, and truly went above and beyond to help me find exactly what I was looking for. I had my heart set on an Evil Queen sweater and badge holder, and she not only listened to my request but made it happen!

In a time when we often only hear complaints, I wanted to take a moment to recognize Illyana for her outstanding customer service. She turned what could have been just another shopping trip into a truly wonderful experience. Thank you, Illyana, for your dedication, enthusiasm, and for making my day—you are a true asset...

Every single time I walk in to pick up a order they act like I'm inconveniencing them for asking for their help, the manager is always super rude with a very unpleasant look on her face and she's always talking down to her associates. One time I needed to make a return it was a single shirt and didn't ask for money back maybe store credit or an exchange for something different even if I had to pay more and she told her associate to tell me no when she was standing right in front of me. I only go there to pick up my orders cause it's the closest box lunch to me or else I would honestly just go...