Game X Change — Local services in Montgomery

My family experienced very rude behavior by the staff and so called District Manager on site. When the inappropriate behavior was brought to his attention he did not apologize he just said he would handle it. When we called to ask for a regular manager we were told there wasn’t one. Okay cool but the District Manager got nasty and dismissive about the racist Karen behavior in his store and then decided to make excuses. It’s not okay to give a black customer money on the counter because you don’t want to touch them. We live in the South, that’s not okay. But whatever we are use to people like that. Then they wanted to use the excuse the lady was Autistic and that he walked up aggressively. That’s funny when he comes in all the time and is always joking and playing with the staff. If you roll the tape back it will show. And she wasn’t Autistic before huh? And if Autism was the original excuse why did the excuse change to he walked aggressively. (A big black man who just had surgery on his spine walked aggressively?? How??) So then the DM goes on to try to use Jesus in the mix. (Really) WWJD? Jesus would check you with a parable that’s what. The DM is rude and that’s not how customer service works. The man who they were rude to has a serious heart condition but has a big giving heart. Why bother him? He normally lets stuff like this slide but I do not. Sorry not sorry. I’m a community activist and a NATIONAL public speaker for a reason. He loves his video games and Funko pops He loves going to these stores and builds a report in every store he buys from and he even gets others to buy too. This type of behavior is not ok. The managers job is to handle complaints with sympathy, empathy, and understanding. He was none of those things. No apology was given and no care in the world was shown.

As a black person with a special needs child, I’m am overwhelmed by all that was said and done wrong by this manager and employee. Teach your managers and employees to respond to customer complaints, this was a what not to do. It doesn’t matter if you...

This store is okay. Nothing too rare but some okay titles for both games and movies. I’ve done business here a couple of times and both times have been okay. Picked up a few games each time but this last time kind of disappointed me. Two of the gameboy color and advanced games that I purchased didn’t work when I got home(2 and a half hours away). Tried cleaning them among other things to no avail. Sadly, the only way for me to rectify the situation is to dive 5 hours round trip for store credit. They didn’t have any consoles to test the games beforehand so I think that’s something that needs to be addressed. I do like coming here but I’ll just have to remember to keep some handhelds in the car to make sure games work before purchasing. Games are also on the pricier side. Some marked up pretty high for heavily used and worn games/cases. Plus the trade in credit isn’t really worth it. If prices can be adjusted based on condition and games tested, this places would...

I have to drive two hours round trip to reach this store so I'm pretty upset. I bought a PSVR headset and the employee didn't put the cables or the processing unit in the bag. I've never owned one so I didn't know I needed it until I googled how to hook it all up. I called them and Nicholas was great. Said come back and he'd hand it all over because it was supposed to come with. Cool. While I was there, I went ahead and bought two Move controllers, again because I didn't know I needed them for most games and no one told me. Got home and one wouldn't work. I called back again the next day. Different employee said no problem, you can return it and get another one, so I did. Got home and this one doesn't work either. The connection port was full of a sticky substance. No way anyone could've tested it. I've wasted enough time and gas money messing with this place. Educate your employees about what comes with what. And I don't know... maybe test...