El Jalisco — Restaurant in Montgomery

My boyfriend and I came here a few weeks ago and had no issues but that was not the case this time. If you have allergens, beware! I ordered two chimichanga entrees as I misread the menu and meant to only order one (I thought one portion came with two). I made sure to specify that they were chicken and not beef as I have an allergy, and she said she would make certain of it. When my boyfriend and I’s food was brought out, both of my chimichangas were made with beef. When I told her this, she told me that I had ordered beef and tried to argue with me about it. I told her that I have an allergy to beef, so why would I order them? She said okay and took my plate and had the order remade. When she brought it back, she took my boyfriend’s cup for a refill and did not bring it back until she brought us the check, about 15 minutes later. The restaurant was not busy and she continued to stop and chat with the couple in the booth behind us. I only ate about a third of one chimichanga before I started to feel queasy. My boyfriend finished my plate and when we looked at the tab, we had been charged for two chimichanga entrees. When we asked about this, our waitress seemed really annoyed and went and grabbed a menu. Even after apologizing for my mistake, she was still a bit huffy. I never received the additional portions for my second chimichanga as I would have taken the rice and beans home for my boyfriend to eat later. As soon as we left the restaurant, I started to feel extremely sick and was up for most of the night in the bathroom.

When I called today and asked to speak with a manager, the man on the phone first asked me about my problem. When I explained to him that I wanted someone to talk with our waitress and the staff about what happened, he said that he was the one who had remade the order. He said he remembered remaking the food and ensured me that it was plated on a different plate. After talking about this with my boyfriend, he said he was pretty sure there was beef in the bites that he had eaten, now that he had thought about it. The man on the phone also made sure to mention that without proof that I had gone to the doctor’s for my reaction, they wouldn’t be liable; he did not seem to believe me.

I understand that there is always risk of cross contamination, and I understand the risks at any establishment. I wasn’t asking for a refund, I was asking for a conversation to be had with the employees. I did not even get to speak with an actual manager and I did not even get an...

I use to visit this restaurant all day time (every Tuesday). I haven’t visit in a while, so my family and I decided we wanted to revisit today. Our waitress (Jalene), rushed us while ordering, she stated that she has another table to service. She had taken two of our orders and the rest of us was patiently waiting while the other order. Secondly, her demeanor (rude) changed when we asked about a previous waitress (Melanie). She demanded the menus from us by saying “give me the menu”. When we received our food, I’ve noticed mine was incorrect and I’ve informed her. Instead of her providing an apology for her mistake, she said “that’s not what you order”. She kept being argumentative about what I ordered. Third, we asked for a manager twice (Orlando) from another waitress. The second time the other waitress approached our table stating that “he informed me to te you that he’s busy in the kitchen”. Then we informed our waitress (Jalene) that we asked for the Manager. This is the icing on the cake, she stated that “you didn’t ask me”. We removed ourselves from the table to check out at the front door. The manager (Orlando) approached us after a hour of asking for a manager. We’ve explained to him how we were treated terribly tonight and kept stating that “he was in the kitchen cooking and he was short staffed”. He didn’t discus nor was he concerned about how we was treated by our waitress. El Jalisco was my favorite restaurant until tonight. I’m so disappointed and disgusted on how the service was tonight. I will not return and spend my money where I’m not treated properly. I miss the previous management (Monica) and waiting...

The food was terrible. The chips and salsa were the only thing satisfactory. However, when my entree arrived, it looked so unappetizing. I tried to eat a few bites but stopped as soon as I started to feel sick to my stomach. I will mention that our server was very polite and attentive. All of the staff we encountered were very friendly. The quality and preparation of our food was so bad that I was sick the rest of the day with stomach pain, and my friend was sick with diarrhea. El Jalisco..hire new cooks who can actually cook and find a decent purveyor. Also, ditch the 80s rock music for authentic musica from Mexico. All I can say is beware and don't order anything with refried beans or tortillas, which might be difficult at a Mexican food restaurant. I lived in Mexico for years, and the food...