SONS CDJR Fiat of Montgomery — Local services in Montgomery

Purchased a 2018 Jeep Rubicon the middle part of July from Curtis Brooks at Sons CDJR Montgomery. Curtis Brooks is a flat-out liar. Do not do business with Sons CDHR of Montgomery. They had what appeared to be the perfect used Jeep that I was looking for. I asked him many times, is there anything wrong with the Jeep? Does it have any issues, bad scratches, smells etc. He sent pictures and a video of the Jeep but failed to send any of the bad parts of the Jeep. He also said he would have the Jeep cleaned up for me. We negotiated the price which at the time was a good deal. I was 4 hours away. I asked if they would deliver the Jeep to me. Not a problem. I asked what if the Jeep was not what it appeared once it was delivered. Just call me and we will work things out. They only had one key. He said that was not a problem that they would get a key and send it to me. We did the deal, and it was real easy.

First problem, Curtis called and said they would not be able to get the key since it had to be programed. He told me to go to my local dealer and they would reimburse me for the key. This took place on the 17th of July. I have just now received the check on August 9th after repeated calls and broken promises.

Second problem, the Jeep arrived, and nothing had been cleaned as promised. Jeep was very dirty inside and out. It looked like they literally took it in on trade, ran it through an automatic car wash and let it rip. The interior also had a smell.

Third problem, the two rear fenders have half of the plastic clips that hold them on broken off, so they are both lose. The paint condition is nothing like Curtis said it was. Rear fenders had rock chips all over them and the front grill and the very front of the fenders are eaten up with paint flaws.

Fourth problem, the Jeep was supposed to have had new tires on it. Four out of five are good and new. The spare tire is the original tire which is dry rotted. All of the wiper blades were bad and the rear was actually torn off.

With all of this said the Jeep is a 2018 JL with only 48,000 miles on it. The gentleman that delivered it to me said it drove well and he would sure take it if he was in the market for a Jeep. All and all the Jeep was a looker. One owner with good service records. The Jeep cleaned up well and with a little elbow grease and paint correction it has turned out good. I have had to purchase a new tire for the spare, have fixed both rear fenders and put new wiper blades on it. I recently found where a rear door actuator is bad, and the door has not been locking. Yet another expense. I also looked at the interior air filter which has never been replaced. I have had to spend $2,000.00 on the Jeep just to fix the rear fenders, the door actuator, replace a tire and wiper blades. I did not pay anyone for the paint correction or cleaning since I enjoy doing things like this.

Sons CDJR should be ashamed to sell a used car in this condition. Curtis Brooks should be ashamed as a human for being a liar and deceiving a buyer. Someone will say it’s my fault for not laying eyes on the car prior to buying. So true and will not make this mistake again. But where is the integrity of the dealership and the salesman? There is none. After all has been done, the Jeep has turned out really nice and I...

I do not recommend the service department at SONS CDJR.

I visited this dealership on Monday, November 13, 2023, to report an issue with my Dodge vehicle.

The service advisor watched and listened to the video of the problem with my car and asked me to drop off the vehicle the next day. I requested to drop it off later that day, and she agreed, informing me that fixing the car may take a few days. I told her that would be fine, as I had another vehicle to drive.

A second service advisor assisted me when I arrived back at the dealership and informed me that my car may not be looked at until the end of the week. I told her that would be okay.

After more than a week, I hadn't heard anything about my vehicle. I assumed my car had not been looked at since I hadn't been contacted regarding a potential repair cost. I called the service department on Wednesday, November 22, and spoke with my service advisor. She informed me that my car was "second in line" to be looked at that day and I should expect a callback that afternoon with an estimated repair cost. I never received a call.

I went by the dealership on Tuesday, November 28, and talked with the GM. She seemed to be shocked about the poor service I received and apologized. She got the service manager, who apologized and blamed the issue on their backlog and the holiday season. I told him I was aware of it being close to the holidays, and all I wanted was communication. If no one started on my car, I should know that - especially since the service advisor told me days before that my car was "second in line" to be looked at.

The service manager agreed and apologized again. He told me he would personally look at my car and call me later that afternoon with an update. As promised, he called back that afternoon and told me he heard the weird noise the car was making. He said they wanted to play around with it for another day and that he would get back to me the following afternoon.

I waited several days and never received any communication. I ended up going to pick my car up on Monday, December 4, without anything being resolved.

I've used this service department since 2014 and have had no issues like this one.

**During this situation, two employees at the dealership told me SONS had been having a lot of complaints/issues with the service department and that some employees had been replaced a few times, but nothing...

Horrible experience. I bring in my vehicle to finish a recall, And that part is completed. But I paid over $150 on My last visit for them to do a diagnostic and see why my check engine light was on, And they said it was fine and nothing was wrong with my vehicle Even though my miles per gallon went down a good amount. This time it was the exact same reason as before, but they found out they can fix it this time for $432. So a waste of time and money from before. They recommended a few other things I didn’t ask for and I just told them to go ahead and do it, both Jalissa and Scott said it would be $1259.88, so I transferred $1260 to my account and when I got there the amount went up to 1302.99 so I had to pay extra because I thought the “all together price” included tax. So now I have to pay an extra $30 because that certain account was over drawn and had to pull from another one. Then when getting my car I waited for them to pull it around but they put it at the opening of the service bay, so I was standing there in the office and they asked if I needed help, and I said I was waiting on my Jeep and they looked at me like I didn’t know anything and said it was out side. I asked for my keys and he left the car running with them inside of it, like how am I supposed to assume that...I just find that unprofessional, like you need to hand people their keys or tell them it’s ready, the other lady w the challenger next to me was handed her keys. When I stated that I didn’t like that they left it running w the keys in it the manager ended up just saying “I mean it’s right there, I dont think anyone would grab it” and when I explained there were people waking around and it’s the same as the gas station of leaving your car running w the key in it he just just walked away instead of acknowledging his mistake. Horrible service compared to the first time I came by. Unless it’s an emergency I’m not gonna come back just very displeased with the whole process, the first time I came by everyone seemed organized and cared about what...