Sun Tan City — Local services in Montvale

WARNING: Dishonest Practices and Hidden Fees

Be cautious if you’re considering this place! My daughter signed up for a membership at $49.99 per month — we were there in person, and I specifically asked for a detailed explanation of the fees to avoid surprises. We were assured it would be $49.99/month, with the first charge prorated since there were only two weeks left in the month. We were also told that any lotion purchases would be 35% off with her membership.

Just 14 days later, this company fraudulently withdrew additional money from my account — twice! When I reached out to customer service, I got nothing but excuses and confusing explanations. They claimed the extra charge was a yearly membership fee...for a membership that was only 14 days old! Their excuse? They’re "not physically at the store," so they have "no idea" what we were told when we signed up.

If we had been told upfront about a yearly membership fee—or that the supposed lotion discount didn’t actually apply—we would have walked away. It feels like they intentionally mislead you to lock you in.

To make matters worse, they referenced some “agreement” that we were never given access to during sign-up. The screen in-store showed a black screen with no visible text, so there was no chance to review anything before signing. Only after they took the extra money did they finally send a copy of the agreement.

Their approach seems to be: 1️⃣ Lie about the fees upfront 2️⃣ Withdraw money without proper authorization 3️⃣ Blame a mystery “agreement” you never saw 4️⃣ Refuse refunds but offer to cancel your membership

Stay away from this place. Their business model appears to be based on deception and...

As a 17 year old girl, I had a really frustrating experience with Sun Tan City. I signed up for a membership and was told by the girl helping me that I wouldn’t be charged the standard start-up fee because of when I signed up. Less than a month later, I noticed more money was taken out of my account than expected without any heads-up or explanation, not only that but, they were eagerly trying to push me to buy their lotions and products which after some research I realized that their entire stock has cancer causing ingredients and warnings.

Not only was I charged for a “yearly fee” that was never mentioned during sign up, but I also found out I was charged the start up fee anyway even though I was specifically told I wouldn’t be. None of those charges were communicated to me beforehand, and I only found out after checking my account on my own.

When I called to ask about it, I was told the charge was for a yearly fee and weirdly, the woman I spoke to claimed she didn’t even work there, which made absolutely no sense considering she was the one explaining my account charges. The whole thing felt shady and unprofessional.

To make matters worse, I later found out that a girl named Amelia, who left a glowing 5-star review online, actually works at the salon and so does her mom. That kind of review manipulation is unfair and misleading to new customers like me who just want an...

I cannot recommend Suntan City in Montvale, NJ highly enough! From the moment you walk in, the salon is spotless, well-organized, and incredibly welcoming. The entire team creates a professional yet friendly atmosphere that makes every visit enjoyable. Salon Director Danielle clearly leads by example. Her dedication to cleanliness, service, and customer satisfaction is obvious in every detail. She always will make sure that you are happy and satisfied. Assistant Manager Brianna is always so helpful and knowledgeable, going above and beyond to make sure clients find exactly what they need. She’s great at explaining the best tanning options and always highlights the amazing sales and membership deals they have going on — and trust me, there are always great promotions! Amelia is another standout — she’s always ready with expert advice on how to make your tan last longer and which products work best for your skin. Her recommendations have seriously made a difference in the quality and longevity of my spray tans. Whether you're a regular or a first-timer, this team will take fantastic care of you. Between the expert service, amazing tans, unbeatable deals, and super clean environment, Suntan City Montvale is truly the best...