Verizon — Local services in Moultrie

Staff are eager to help....but not willing to show you some products. We went in to see a Galaxy watch. They had one on display and we looked at it and as the salesman talked about it and went over all the bells and whistles, I pulled it up on the Verizon app. As I was looking at it on the app, the salesman pulled out his phone and started doing his own thing. Hey, that's cool, gimme a min to decide... I like that ( but maybe some space as well??) So as I was talking it over with the hubby, the guy says he has a Garmin watch that's really similar in the back let him run grab it. So off he goes! Yay!! I get to compare the 2 and see the feel and 2 side by side in action. Umm no! The Garmin was in a box, as well as the Galaxy he brought out. I flipped the box around and over looking at the specs and reading about it. I looked at the pics, but it still isn't the same. He said he would ask the manager if he could open it. He comes back and says * No, can't open it, someone may wanna buy it, and no one will want it if it's been opened.* If I'm gonna buy a watch ( especially one that I have to plank out 400 for and add a line for!) I wanna see it and touch it and play with it. Not just flip a box over and look at a pic of it :(. Sorry, not sorry, Verizon. If you can't put one on display... Or open a box ( yea, I may have been the one who bought it, or you could have put IT on display!) to show me a product, then I can't purchase that product. But thanks...the box...

Rep lied about promised credits and rebates to get me to open acct. Managers don’t seem to care at all about the issues or first bill which was not what I was told it would be. 4 weeks now, waiting on a phone call about rebates I was promised when I switched over and no one seems to want to help. Had to call customer service to get the credits promised because no one in the store could do anything to help. Apparently their business manager works 2 hrs a week because he or she is never around to help. Oh and the manager I spoke tonight had the nerve to tell me he couldn’t look at it because they were “swamped” I would have to wait till Friday. Would NEVER recommend this store. Training is lackluster apparently and this is a...

I'm very upset the way I was treated going in that store and the store manager yelling and belittling saying that I did wrong because I went to an Authorized Retailer (which helped me the best I ever been helped.) I'm very displeased I will never go back there again!! They lied to me by telling me I'd have my broken phone sent to me overnight. It took 4 days for me to receive my new phone. Worst customer service I've ever seen... almost had me in tears from the anxiety and I'm a heart patient. Please find a better person to run...