Harbor Freight — Local services in Mount Airy

Have been trying to locate one of the new grey tool carts. Seemed most stores were out that I called. I contacted the Mt Airy store and was told by Michael that they had 5 in stock. I said great everyone else is out. I told him to please be sure he had one because I was driving 70 miles from Greensboro. He assured me that it was unlikely to sell all 5 in the next day or so. I felt that I could not take that chance so I had a co-worker make the drive to pick one up for me. After arriving he was told that all 5 of the boxes were sold and they didn't have another box in any color for sale. I told him to speak to the manager since Michael had already left for the day and to see if they would sell a floor model at full price or give us some form of compensation. A very reasonable request I thought considering we had 140 mile round trip for nothing. After speaking with the manager who was very rude and hateful to say the least would not sell a floor model nor would she help in any possible way. She is the pure definition of "non-manager material". Regardless I understand they were out but every employee including the manager should all be on the same page. They had no regards to the situation at all. She could care less. Needless to say I would never return to this store under the current management...

0 STARS GO TO AMBER! I was here for black friday and pretty much got something from every isle. Staff approached me 5 times asking if I needed help finding anything, offered knowledge and promotion deals/specials... I loved it. Amber the cashier, very unknowledgeable, sour and child like was all huffy and puffy when my card wouldn't read.. shouting "Biiilllyyy, Biiilllyyy!!.. his cards not working!! Heelllp mere Billly" Also trying to convince me my coupon won't work on the big items and I have to use it on a small item. Suuure, I'll use 20% off on my screw driver Amber, save me 2 bits eh?! No amber I can read. I make her scan it.. what do you know!.. it works. Saved 30$ not listening to the cry babe who didn't get nappy time :(. Thanks to all the other employees! Stay awesome...

Great customer service. We were a little disappointed to find out the stores website had been wrong and they didn't have the toolcart we wanted. They were completely out of the one we originally planned on buying. We can tell that the clerk assisting us had experience and was a very big help to us. They seemed to be well-educated when it came to tools/hardware and seemed to know how to assess our situation and knew exactly what direction to send us in. He found us a cart that was similar to the model that we had originally planned on getting. All-around our shopping experience at was amazing. Quality service, give by qualified...