Valley Storage - Mount Airy — Local services in Mount Airy

Rating 3 stars for the past service that we have received but we are not happy with the new changes that have came about. One of the main reasons we chose this facility was 24 hour gated access. Now we no longer have that. With new owners you now have until 10pm. We have been with this company for about a year now. We new something was off when they CUT our lock to DOUBLE overlock it and after we paid up we was forced to buy another lock. Every other storage place I have ever used doesn't cut your lock until they auction your unit. I'm more upset at loosing the 24hr access as we currently live out of state. We have been treated with nothing but respect but as of next month we will be moving into our apartment and we will be glad to be rid of this bill as it's now WENT UP... They also make you buy...

False advertisement, sheds are MUCH SMALLER than advertised. Go see for yourself first before signing on. I was warned by another local storage co. that they offer first month free but increase prices quickly after. The lady that works there must think I’m stupid because that 11x15 she tried to get me into was missing 8 ft. She said “well it is an approximation”. She also confirmed they go up on prices within 8 months of you renting. Not a nice way to do business! I’ve been using storage sheds for 25 years and you can’t take away 8 ft and expect someone to pay for a larger shed and space they never receive. Go properly measure your sheds and offer true size measurements to be fair to your customers. Stop ripping people off! Pro: the temperature seemed cool as it should be for...

Terri is great and the rest of the team members! Terri should run a class on what customer service should be! She has helped our move from Colorado to Virginia so much more tolerable. From finding storage units, helping us find help to unload moving truck and even helped with my son having problems with our Jeep and the possibility of needing to store it! Much to our dismay finding storage and moving trucks has been quite challenging. I can’t thank Terri and the whole team at Valley Storage enough for going the extra mile to help us! Thank you from the bottom...