Cricket Wireless Authorized Retailer — Local services in Mount Clemens

As a double amputee who uses prosthetics that cause me to have a bad back, this location was less than ideal. There isn’t an accessible entrance, which I believe goes against ADA regulations, right? I use a wheelchair majority of the time and I was unable to get into this location with my chair. I had to literally crawl up the steps, there isn’t even a railing to use while going up the stairs!

The employee, however, was incredibly understanding and sympathetic about the issue. Because, of course, I brought it up. They told me to take my time while trying to catch my breath and attempting to explain what I needed. After catching my breath, the employee helped me with everything I needed and was so kind! The employee gets a 10/10.

The location and owner, who I’m sure knows they’re going against regulations, though:...

If you get a phone here in person, beware that the owner makes his staff tell customers that they MUST purchase a cricket monthly maintenance plan with a new phone, and the staff probably believe that is true. I made the salesperson remove that option, telling her that it was not mandatory, not a Cricket policy and I will not have my purchase padded with extras like that. She was able to deselect the service contract easily. This was the second of two phones I got this day, the same model at a different Cricket location where they did not try to mislead me on what I had to purchase with the phone. If you shop here, be ready to call Crickets customer service if you are told you Must...

I’ve been coming to this location for 4 years; And I must say out of all my 45 years of living, London Lamour Is Superior; She is the best damn thing that has happened for this location; From the way she talks to her staff to the way she treats her customers; She’s thorough and passionate. You can truly tell, She love what she does; It’s definitely an experience once you walk through those doors. She got me and my family into fully protected phones , from cases and screen protectors, to fully insuring our phones with the cricket protect plus plan; At a great price. I hope this joke of a company doesn’t run her away; We need more...