Had a wonderful experience with Jason from Poseidon Plumbing!
We live in a townhouse that was built in the mid 80's and the plumbing probably hasn't been touched since then. The two issues I sought help for were a constant dripping from my bathtub faucet and a very hard-to-flush toilet. Jason explained immediately, after seeing the leak in the tub, that it wasn't coming from the faucet as I had thought, but the shower body valve. The valve was located behind an adjacent wall, which required cutting a hole for access and replacement. Jason also noted that newer models of tub handles and faucets were available if I chose to replace the ones I had. I opted for new ones and I'm so happy I did.
The toilet had calcium deposits that had built up over the years. This made it difficult to flush and have the handle return to its original position. Everything in the tank had to be replaced and some accommodations made due to the age of the toilet.
Jason was great, providing a clear, detailed explanation of the work to be done and explaining what was performed when the job was finished. After completion, the bathroom was left clean and tidy.
Making an appointment was simple, and the response time was excellent. Throughout the process, I received emails relating to scheduling and follow-up on my service. At the end, the invoice listed all of the steps, again in great detail, that were taken to correct my issues.
All in all, Jason and Poseidon provide premier service, and I am happy to give a...
Read moreOutstanding Service, Professionalism, and Attention to Detail!
I cannot recommend Poseidon Plumbing highly enough! From the initial estimate to the final installation and clean-up, their entire team demonstrated exceptional professionalism and skill.
The process started perfectly thanks to Chelsea Torres, who was incredibly helpful and managed to schedule my estimation appointment with
Jason Torres on the same day. Jason was amazing. He arrived for the estimate and explained everything in detail, patiently answering all my questions. His level of professionalism is truly remarkable, and it was a great pleasure doing business with him. He even drove down from Jersey City to my place to personally ensure the project was set up and completed well.
Jason assigned the installation work to Frank Higgins, who did an absolutely fantastic job. Frank is incredibly friendly, helpful, and patiently answered every single question I had during the installation. He executed the work flawlessly. As an added bonus, Frank went above and beyond to clean up everything afterward, even removing the old toilets and all the packaging boards.
Thank you to the entire Poseidon Plumbing team—Jason, Chelsea, and Frank—for making this such a smooth, pleasant, and stress-free experience.
Great people, great team, and highly...
Read moreI’m extremely happy with the entire experience. Frank, the technician, just finished the installation and he was not only professional, but genuinely informative throughout the whole process. You can tell right away when someone takes pride in their work, and Frank absolutely does.
I really appreciate businesses like this — the smaller companies that put customers first. Every other place I contacted gave me the runaround, hidden fees, or confusing answers. Poseidon Plumbing was the complete opposite: honest, upfront, courteous, and respectful from start to finish.
They treated my home like it was their own. They worked clean, they cleaned up after themselves, and every step was handled with care. That kind of service is rare these days, and it deserves to be recognized.
I truly wish this business nothing but success. It’s guys like Frank who make a company’s reputation — he represents them incredibly well. I’ll definitely be using Poseidon Plumbing again in the future and recommending them to anyone who needs work done.
Highly...
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