Mattress Warehouse of Reading — Local services in Muhlenberg Township

I hadn't replaced my mattress in 30 years, so I really had no idea what kind of mattress would be right for me. I did a bunch of online research but I was too nervous to buy a newfangled type of mattress without trying it first. I chose to stop by Mattress Warehouse because they have this machine you lay in that analyzes your weight and posture and stuff and gives you customized recommendation. That seemed like a great starting point! The salesman, Howard, then took a lot of time showing me each option and patiently waiting as I went back and forth between them several times. I discovered VERY QUICKLY that I didn't like the feel of the all foam mattress - I'm so glad I didn't buy one of those online even though their fancy websites were very convincing. Howard is a real gem. After I'd finally made my selection I had an issue with my financing and then had to go back and select a different mattress. He never got impatient with me even though I was a less than ideal customer and it took quite a while to make a sale. He did everything he could to help me find something I liked in my new budget. Delivery went smoothly as well. I was expecting to have to wait around most of the day but it turns out mine was the first delivery of the day. I got two calls the day before to tell me my delivery window and one call the next morning when the truck was 15 minutes out. The delivery guys were on time, quick and very courteous and also took away my old mattress and boxspring to recycle them (for a fee, which was explained at time of order).

If you don't want to buy your mattress online, I highly recommend Mattress Warehouse of Reading, especially if Howard's there. He is supportive and helpful without being pushy, and his lovely accent (Australian, I think) made the experience more...

Bad experiences in the beginning leads to world class delivery, customer service and pro-active management leadership in the end. While I could’ve blasted my experiences all over the place, my actions and words would have been reckless…and I’m glad I handed over my concerns to the Mattress Warehouse management team.

They were equally disappointed and quite frankly embarrassed to hear my experiences. They shared my concerns all the way to the top and didn’t ignore the impact. They stepped up, took control of the situation, stood behind their values and brand and turned things around 180 degree. They recovered successfully and we were able to isolate this issue.

Having purchased from them before and have a good experience I knew something was off and together, collectively, we made the customer loyalty and buying experience even stronger. We’re both better off for it. And when it comes time to buy again – I can rest assured Mattress Warehouse literally has my back.

So a word to the wise, allow a company to advocate and consult with you and in the end you’ll be unimaginably surprised. I love my purchase and don’t regret my decisions at all. The store manager didn’t disappoint nor did the management team. Good things do happen to those that wait. Great job guys! Absolutely fantastic! My faith is renewed and they kept their promises.

The only problem now is that my bed is too damn comfortable and I don’t want to get out of it. But that’s on me. Best purchase ever, from a great company that says what it’s going to do and does what it says. They talk the talk and walk the walk and back it up. That to me speaks volumes!! Great company and wonderful people...

My wife and I have never gone mattress shopping before. We were both not sure what to expect. I came in to mattress warehouse with an open mind, slightly worried considering my wife and I both may have different opinions on what mattress we’d each prefer. Howard greeted us and I explained our situation, how we weren’t sure what we’d like. The store has a machine that takes different data points from your sleeping positions and takes both sleepers into account, then provides Howard with the data he needs to help us find the right mattress. We started off on memory foam mattresses, then hybrid, then finished off with more traditional mattresses. We settled ona hybrid, the Sealy High Point Firm mattress, which we BOTH fell in love with. I have had many injuries, while my wife has not, and we were both completely comfortable as soon as we laid down.

Howard gave us as much time as we needed and took all of our feedback into consideration. He explained different options and was able to interpret the way I explained my concerns and guided us to mattresses that encompassed them. I can not recommend Howard and the rest of the team at Mattress Warehouse enough for making this the most simple, easy, smooth process that I never could of expected after walking into the store for the first time. I can not thank Howard enough for all of his knowledge, patience, and understanding of our situation and concerns with making the purchase while considering our needs. He will be my #1 recommendation for anyone looking for a mattress that truly wants to sleep well at night for a lifetime....