Muhlenberg Twp Authority — Local services in Muhlenberg Township

This company's billing practices are outdated and overly aggressive. God forbid your payment is one day late. Not only do they assess a late charge, which is fine, most utilities do, but do they add it on to your next bill? No, you get a shut off notice immediately. Not a nice little "your bill was late, please pay this late fee", but a SHUT OFF notice. Our bill is generally in the $300-400 range which we pay faithfully and on time every three months. This month, for some reason, our bank did not release the check on time so we may have been 1 to three days late and incurred an $18.00 late charge. Today we received a SHUT OFF notice, because we owe $18!!!!! How very insulting and over the top. If there was a choice, believe me, we would not be using this utility, but of course, we do not, so we're stuck with this antiquated, non customer...

So I forgot to pay my extra water bill that comes every 3 months and is only around $50. Today a knock at my door wakes me up. I run around getting dressed and run outside thinking it's UGI gas company they want me to move my car maybe. Ask the person outside if they need me to move my car so they can do work. They said they were sent by the water company to turn off my water, for $50. I have been here for five years and this is the first time I was late like this on this bill. This company needs to have more compassion for people. You do not turn off people's water over $50. Maybe try to contact that person in other ways before ambushing them early in the morning and trying to turn...

There was another water main break that happened around 12a November 26, 2022. While they did what they could when it happened (which is admirable since this was a holiday weekend), their communication with the community left a lot to be desired. No status reports or eta's, and, worse, it took them 2.5 days to even issue a water boil alert (something that could affect a family's health). Ironically enough, once they did issue the alert, it was buried on their website with less priority then their CC payment notice. They really need to spend time on developing a plan on how to better handle communications...