STEAM Beauty And Wellness Spa — Local services in Munhall

The best experience I could have ever had in my life. My mother has been in the hospital partially paralyzed for a year and she really needed her feet done, I was presented with an opportunity to bring her home for the weekend to take her to church and figured this would be a great time. I did a week worth of research to find what I would consider to be the perfect place to take her. I settled on STEAM last night and made her an appointment for 1:30p today March 11 2022. I went to pick her up from the hospital physical rehab and they were not ready, it took a lot of time and we were running behind. I let them know that we would be late and they assured me it was okay they were so understanding. We get there and they accommodated her being in a wheelchair (at this time it is not wheelchair accessible but they will be putting in a ramp) and allowed her to do her full foot treatment in her chair. She mumbled and pointed at the other bowl for me to put my feet in and get one myself (I only scheduled for her) I tried to let her know that but mama wasn't hearing it. They squeezed me in and not only squeezed me in but gave it complimentary. This is Just the customer service!! The Treatment was just as amazing my feet feel soft and so well taken care of, the sugarscrubs , the paraffin and the soak left my feet feeling so refreshed . I think the best part of the day was my mother Moving her foot around! the one that has been immobile since May 4th 2021!! She mumbled did you see that! I asked if it felt good she said Heck Yeah!! The fact that she expressed so much enjoyment gave me such joy! Thank you so much STEAM Beauty and Wellness for everything you've done today, I'm extremely...

This is a very beautiful establishment. The aesthetics of it is serene & calm. You can definitely unwind.

My experience was very confusing. A literal miscommunication in marketing.

The website states that the foot soak CONCLUDES with a foot massage. As you see here in the screenshot. My service didn’t have a foot massage at all, not even a “light one” as the owner tried to make me see things that weren’t in the description.

She proceeds to copy and paste the same description in the white screenshot. That still clearly says CONCLUDES WITH A FOOT MASSAGE. It doesn’t say light foot massage, if it’s in the scope of you estheticians practice, if we feel like it, we only lightly rub the remaining paraffin wax into your feet which may look like a light massage. NOTHING!!!

Then she states given the description she feels I was given the right service and there’s no customer service to be needed. No mam. Given the description a foot massage was due. The description should be updated to say light massage.

Then she dismissed my experience because no one has had an issue with the foot soak in 5 years. That’s even worse customer service.

I’m appalled but not surprised. This is Pittsburgh and African Americans are known for not knowing good customer service. It is very...

EXCEEDED MY EXPECTATIONS- from the professionalism and details leading up to your appointment from the moment you walk in- it’s truly a customer focused friendly relaxing experience. London was so nice and professional making sure she explained everything about the Vsteam since it was my first time. Then the owner Quaila came in with the most welcoming greeting and provided me a consultation for the best steam experience. I love saunas so I enjoyed the Vsteam, along with the fountain, calming music and herbal tea in the room . Then I had a massage with Rose which was amazing! She was attentive and very sweet! I left feeling like I was on a cloud and still floating! I highly recommend STEAM Beauty &...