Mega Gym Inc. — Local services in Murray

I’ve previously filed a complaint with BBB requarding my gym cancellation that was “never in the system”. I made the mistake of losing my copy of the cancellation form and didn’t realize until about 4 months later that they had still been charging me. I figured it was a simple mistake so I went in person to resolve the issue but was told there was no record of my cancellation and since I didn’t have my copy the only thing they could do was cancel my membership again. Right after this I made sure to take a picture of my copy of the cancellation form and headed to my bank to try and dispute what charges I could. On top of disputing 3 months of payments (not 4 because I was told I would get charged once more because of the 30 day cancellation notice) the bank offered to block Mega Gym from charging to my account as well as send me a new card which I jumped at the offer. No way was I going to let them take anymore of my money. Soon I started getting automated calls from Mega Gyms’ billing company asking for my card information so I blocked the number. Then I was contacted months after filing the complaint from a management member at the Benton location who wanted to resolve the issue. She explained that if you dispute charges or block them from charging to your account (i can’t remember which one) then you get fined which explains why I was getting those calls. I explained that I wanted the money back that I was owed but her solution was for me to write off my complaint with BBB and then she would get rid of the fines I had accumulated, not give me back any money they took. This didn’t sit well with me so I never settled the BBB complaint and my bank found that I was entitled to the money disputed. Now, almost a year after I originally cancelled my membership, the fines from disputing those charges are in a collection agencies hands.

Dear Mega Gym, are you a broke college student? how badly do you need $133?

EDIT:

As I stated before, my initial membership cancellation was not found in the system and I failed to keep my personal copy then I had to cancel for a second time which is the one you now have on file. I believe all of my information is correct outside of how Mega Gym handles...

If you expect courtesy, honesty, and respect from the businesses to whom you pay money, avoid Mega Gym.

They will force you to show up in person to cancel. Not only is this blatantly anti-consumer (any other subscription can be canceled over the phone or online), but continuing this practice during COVID is totally unethical. I walked in wearing a mask for the signing of papers (as this requires close proximity and I had no intention of exercising) and none of the employees, including the one I was working with, wore a mask. I would expect this out of a cheaper gym, but I expect far more for the high price they are charging. I can only assume such disregard for public health is also reflected in the sanitation of machines and facilities.

If you enter a month-by-month subscription beware that they will charge you for an extra month past when you want to cancel, claiming they needed "30 days notice." There is no legitimate reason for this other than to extract that last drop of money from you. That extra month is almost 40 dollars, which is not trivial for most people.

TL;DR: Predatory anti-consumer business practices; disregard for public health and safety; overpriced; customer service...

Great gym with tons of well kept and very nice equipment. It is not really geared toward the hardcore athlete/powerlifter/bodybuilder though some do go there. There are a lot of fufu machines and an abnormal amount of cardio equipment. Treadmills, bikes, multiple kinds of ellipticals, stairsteppers, etc.. only two flat bench press stations, two incline stations, one decline station, two squat racks, one deadlift area, one power rack (including this as a squat station). Two adjustable benches, one flat bench, one straight back chair. One large cable station with 4 hookups, and one smaller one with two hook ups. Staff are all women, by design because they are all attractive and fit. Most of then are very friendly and willing to help you. Overall I'd say this is a gym for semi serious lifters and average janes and joes. It's very busy, very often. At 530 am on weekdays good luck parking. Weekend mornings are much better. Serious folks train there as well however, dont get me wrong. Hell I do! Overall, good, clean, friendly, well rounded gym. Tanning beds available, hydrotherapy massage free to members, aerobics room, and a dance like room with a wooden floor used for larger private...