AT&T Store — Local services in Muskego

i visited this store on 1/29/2020 and was greeted ( we will say that loosely) by your associate Nick with attitude right off the bat. he seemed to not want to be bothered by any questions. i was there looking into getting an apple watch for myself and my sister. after a bit more attitude than i felt was needed my sister and i had mentioned we would just go someplace else due to him not wanting to help us. this was followed by Nick stating it was because he was black. Now let me just mention this was not at all the reason it was due to his attitude towards us as customers. When we turned to leave Nick stated "good luck finding somebody with a lighter color skin tone to help you" again i dont know why race was ever brought up, i could care less about your skin tone and more about the attitude and service you are supposed to be providing while doing your job. i left the store and proceeded to call the 1800 number to file a complaint against this individual with att. but because Nick had never actually opened my account or done anything there was no way to get his information, The gentleman on the phone from att asked me if i would go back into the store ( i was still in the parking lot) and ask for his employee ID number. i stated that i didnt know if i felt comfortable doing this but i would if he stayed on the phone with me on speaker to hear the interaction, which he did. i went back into the store and asked Nick for his employee ID number which he refused to give me, while stating that there was nothing anyone was going to do to him so it didnt matter. i informed Nick that i had ATT on the phone and they are requesting his employee ID number he again stated he would not give out any of that information and nobody was going to make him. after a while in the store i felt this was going nowhere and was going to leave, as i turned to leave i heard him ask me "if i wanted to risk my life over this complaint" now i have been verbally threatened by someone i dont know and now i feel my safety is at risk. All the while my sister is sitting in the car watching this and sees Nick follow me towards the door and taking pictures of my license plate and vehicle. Now i'm even more nervous because what is he going to do with that information. i continue my call with ATT who informs me that without a ID number there is not much they can do but he will look into it and call me back. Yesterday 1/30 i called the store and spoke with jon the store manager and gave him the same information and was informed that Nick has had many complaints but he doesnt know Nick well but doesnt feel he is a threat. yeah thats not really the point. I asked for the regional managers information because i would like to discuss this with him as well. i was provided a email that was double checked with Jon and low and behold the email cant be send due to no email being found. i was not going to post this experience right away because i felt like it may not have been a reflection of the whole store and maybe just one bad individual but now i'm not so sure, and i would hate for anyone else to have this same experience i did. if i could have rated a zero i would have. this incident was also reported at the greenfield store where i went right after and documentation was provided there as well.

UPDATE as of 2/7/2020 After speaking with Jon the store manager and Joel the regional manager I can honestly say I feel my bad experience has been heard. I had a very long talk with Joel shortly after the incident took place and again tonight. He was very apologetic and expressed his concern in my experience as well as assured me this was taken seriously and would and was addressed. I understand that there are steps he ( the regional manager) must take in order to appease the company and follow policies and I as I said in the above statement I don’t feel my previous experience was a true representation of what they strive for as a store but a bad apple within the system. I am upping my stars for the way this was overall handled. ...

Update March 2021: Still never heard from anyone after multiple attempts and leaving multiple messages. No accountability whatsoever, save yourself the headache, avoid the scam to lure you in to the store and go to a corporate store where there's standards and morals.

AVOID THIS STORE - save yourself the frustration and go to the actual corporate store on 76th and Layton.

I stopped in here to upgrade a phone back in March. I was going to go with the deal they had at the time for a free iPhone. When I entered the store, they had signs up promoting a new iPhone11 for $1/month so I went with that option instead. Here I am, 7 months later and I am being charged $20/month for the phone. I have stopped in to have this corrected 3 different times and called at least 3 different times as well. The first time I was told I have to call customer service to get it corrected, I called customer service as advised and they said since it was a store deal, there is nothing they can do about it, it needs to be corrected by the store. 2nd time I stopped in, I was told there was no manager on site and that he would call me, never happened. 3rd time I stopped in, the manager was there but said he couldn't do anything about it and someone higher up would have to call me, again never happened. After stopping in at the corporate store on 76th and Layton, they were much more helpful, even trying to investigate what the issue was to begin with. Apparently there are independently owned stores, such as this one, who have their own ways of doing things. Customer service is limited on how they can help due to this. Again, save yourself the headache and just go to the corporate store. I left yet another message today requesting a call back, which I am sure won't happen. So...

Hands down the WORST store in the area do not go here. They are uneducated on the phones they’re selling and misinformed me while I was trying to buy a phone. I bought said phone not knowing i was misinformed by the man i was speaking to. Once i found out it was not going to fit my needs and that i was misinformed an hour after buying the phone, i called to cancel the phone being shipped to my home and they insisted that they couldn’t figure out how to cancel it and i’ll have to wait until i receive the phone and then return it to the store. Fine. Because i don’t want this phone. I go to the store to return it and they tell me I have to pay a $55 fee to return! Absolutely not! I was duped into buying this phone and i AM NOT paying to now return it when I said an hour after buying it I DONT WANT IT I WAS MISINFORMED BY YOUR STAFF TO BUY IT. No one in store knew how to “bypass” the charge or knew what they were talking about. No apologies for inconvenience, they just seemed annoyed and dismissive. I’ll be returning to talk to a manager and figure this out, but in the mean time SAVE YOUR TIME AND MONEY PEOPLE AND DONT GO TO THIS LOCATION! Any other store in the area is 10x more knowledgeable and can...