Subway — Restaurant in Muskego

It’s all about the cookie. For those of you in sales or customer service, you may have seen the video by Bob Farrell (Farrell’s Ice Cream Parlors) “Give ‘Em the Pickle”. It’s an older video but still applies today. The two second version is that if a customer wants a pickle with his burger, don’t charge him for it and risk loosing the customer. Just give him the pickle!

Well, our experience at this Subway was just that, except the pickle was a cookie. We were at Walmart with our four year old grandson. It had been a long day of running around and wanted to get something to eat quickly. We decided to eat at the Subway inside this Walmart simply because it was there.

There was a young lady that took care of us at the counter, she was a bit uncertain of her job and appeared to be new, which is fine. My wife and I are very understanding about this type of thing. We ordered a children’s meal for our grandson which consisted of a mini-sub, milk, apple slices and a toy. After placing all of our orders, we noticed that our grandson was missing his apple slices. We asked the young lady about it. She checked the cooler and found none so she asked a man that was working the food line with her about where they might be. (We found out later that this man was a relative of the owner) The man snapped at the girl and told her to check a cooler below the counter. She evidently opened the wrong cooler and he again snapped at her telling her to check another. When she found no apple slices he told her to check the big cooler in the back. All of this to say she found no apples, but the mans attitude was important here.

My wife asked the girl if we could substitute a cookie for the apples. The girl took a cookie out of the rack for us at which time the man working with her told her to charge us for the cookie. My wife told the girl that if we were going to be charged for the cookie that we didn’t want it. The girl said that there was nothing she could do about it. Rather than not giving the boy a cookie, I just paid for it.

We live in the area and shop at that store a couple times per month. We just ordered three meals at this Subway and this man lost us as customers over a cookie that couldn’t have cost him more than 20 cents. I would think that if his attitude doesn’t improve, he may loose an employee...

Ordered online. They said it would be done in 30 minutes. 30 minutes later when we went to pick up our order, they hadn't even started it. The employee then complained that we didn't give them enough time. Subway gave us the time that it would be ready. The employee also complained and said he was quitting in a month and we should wait to do that to someone after he leaves. We had 5 subs. Took and hour...

My wife had a buy any sub get a 6"free. So we ordered 2 foot longs and a 6". The owner took the coupon but charged us for all the subs. When we told him about it he tried to tell us the coupon was only good if we ordered 6" subs and refused to fix the problem. This is not the first time we have had problems with the owner. We will not be going to that...