Leaves Floral Design & Events (Now Located On Janesville Road!) — Local services in Muskego

Unfortunately, my overall review of Leaves Floral Design & Events is not positive. On a good note, Jamie was responsive to my emails and seemed very knowledgable when I met with her--so the planning process leading up to my wedding went pretty well in my opinion. She arrived promptly on the day of my wedding to set up. Sadly, my bouquet did not look anything like we discussed. I wanted an “unstructured” or as she referred to it “natural” bouquet with hanging greens. I also wanted burgundy dahlias. My bouquet was mostly white with the majority of the flowers being roses (the flower I wanted the least of). There were no dahlias in my bouquet and very minimal burgundy. The only burgundy came from carnations and a small burgundy flower with a yellow center (no ranunculus as discussed either) I did not ask for nor mention any yellow in any of my flowers, centerpieces, or anywhere in my wedding. The little number of dahlias that were included in my floral arrangements showed up in the centerpieces looked like a solid red and not burgundy (but that could just be my perception). These arrangements were supposed to look similar to my own bouquet with hanging greens--no hanging greens on these either. The vases were wrapped in gold wrap that was not expected and the pillar candles that were put on the tables that didn’t have flowers were flameless candles. We never discussed flameless candles. Had I known that they’d be flameless, I would have gone with something different for centerpieces. The flameless pillars were also wrapped in the unexpected gold wrap. Generally speaking, the bouquets were fine and I suppose well constructed but NO WHERE near what I had been envisioning or even wanted...

BUYERS BEWARE!!! Do not use. Placed order using their door dash system which would not accept the correct address. When Leaves was contacted to correct address for their chosen delivery service I was told I would have to handle through door dash! What a joke. I spent 45 minutes unsuccessfully trying to correct their mistake and when we called back to complain the owner said it was our fault and out of her hands She also said she was too busy, couldn't (or wouldn't) change the address and cancelled the order. Discrimination at its finest... will never use this service nor this vendor again! Buyer Beware!!! Owner secretly records calls which is a Federal offense! She told me so. Zero stars if allowed.

UPDATE: Was never offered help as stated and told to handle this easy fix myself, thereby making it impossible to order. Was told repeatedly to handle myself and they couldn't help which now appears wouldn't help because??? Only person we spoke to twice was owner and this is her response. Never once did anything to her staff and vented only to her she needed to accept responsibility which she never did! BTW, she called me back. we called once....

In general I’m pretty good about remembering special occasions but equally awful at the execution of doing something about them. Nor am I very timely with my efforts. Thankfully I not only found Leaves Floral but now I use them exclusively to help brighten my loved ones days. Jamie is incredible and (god bless her) has bailed me out of more tight spots than I care to admit. I can count on her and I trust her to put together the perfect arrangement for the moment, but make me look thoughtful in the process!

p.s. Please don’t tell my...