Planet Fitness — Local services in Muskegon

I’ve been a Planet Fitness member for over three years and frequently travel for work, so I visit many different locations. Unfortunately, the Muskegon location has been by far the most unwelcoming experience I’ve had. My pregnant fiancée and I have stopped by this gym a few times recently, and every time we’ve encountered a level of rudeness and attitude from certain staff members that’s honestly baffling.

On our first visit, we came in carrying our large gym bags and wearing Crocs, fully intending to change into our sneakers once we got situated. An employee (a heavier-set woman) gave us an immediate attitude, rolling her eyes and sarcastically asking, “Do you have sneakers? Those aren’t permitted.” We calmly explained that we did have sneakers in our bag, but the interaction was unnecessarily rude and unprofessional — especially since we were polite and respectful.

Another time, we went to use the massage chairs — we share a Black Card membership and usually go together. I had stepped out to the car briefly while my fiancée reserved a spot for us. When I came back, he told me the staff had made a big deal about how only Black Card members are allowed in the massage area. We didn’t argue or cause any issues — he was simply waiting for me, not using the chair. Still, a young male employee with semi-long hair rushed into the area and told him I wasn’t allowed to be there at all. It felt completely unnecessary and embarrassing. We quickly left after that interaction because we genuinely felt unwanted and uncomfortable.

And then to top it all off — as we were walking out, I caught the same employee smirking in the corner of my eye, smiling and telling us to “have a great night” like he didn’t just basically kick us out. The whole experience felt passive-aggressive and dismissive, and it left a really bad impression.

It was embarrassing, unnecessary, and felt more like a power trip than a policy being enforced. We’ve never experienced this kind of treatment at any other Planet Fitness. We always come in with respect and good energy, and it’s disappointing to be treated like a problem just for showing up.

I don’t recommend this location — not because of the gym itself, but because of how the staff chooses to treat people. If you’re in the area, consider visiting another PF location where customer service actually matches the “Judgment Free...

Had a poor experience with the management team. A membership was cancelled after the manager, Josh, disrespectfully came at me and my girlfriend for “dropping weights”. After confronting him about his tone and choice of words, he showed no regard and cancelled our membership. We didn’t know the membership was cancelled until the following day when we came back. The following days, we were told there was some sort of a meeting to reinstate the membership and it seemed as though nobody, staff or management, had any clue what was really going on. Josh is extremely arrogant and the way this was handled was inappropriate from a management standpoint. We were given no contact information for the HR team or any other higher up person in management, and we just had to play the waiting game despite asking multiple staff members what was exactly going on and WHY the membership was cancelled. Absolutely ridiculous how this was handled and it seems as though we are not dealing with professionalism in any regard in this location. Upon further investigation, we found out Josh is NOT a permanent manager at this location & he has gotten multiple complaints from other club members but is still employed within...

(There's an update)I would never recommend 2520 Henry Street Planet Fitness to anyone. They do not even offer sugar free/non-carbonated beverages. I feel the crowd that they draw would be limited since they are not all that diverse in what they offer. You have to accommodate all people. And I don't feel they accommodate people who are not able to drink carbonated sugar drinks P.s. In reply, I did tell the staff about it, and it was the first thing I did when I went to that location and realized their limited selection. The water pressure was also so bad that the drinking fountains were barely usable.

UPDATE: October 8, 2022 --- There still are no changes to the drink selection at this Henry St location. And when I walked in, instead of asking if he could help, the employee told me I needed to check in. I told him, "First of all, I need to check your drink selection. " After seeing there had been NO changes from my last visit, I told him they needed to provide sugar-free/non-carbonated beverages. Then I added I would go to the Apple Avenue location, since they do provide non-carbonated/sugar-free beverages. Then I took myself, and my friend, to the...