Ken's Express Pawn — Local services in Nacogdoches

HORRIBLE!! people go to pawn shops because they are in a bind, I needed so I went there to get a loan on a laptop, I understand it was 10 minutes prior to closing and I could tell the older gentleman was aggrevated, he was giving me every reason why he couldn't take my fairly new laptop, so after going back and forth for a few minutes and me correcting every reason he wouldn't take it he says he's going to check the serial number, no problem I bought It new, he then goes to the hp website and tells me my serial number is incorrect. Asks me where I bought it and says I need to watch where I buy things because I probably just bought a old laptop in a new shell. By this time it's 605 so I take my laptop tell him thank you and go to my car, I go to the hp website myself and enter the serial number,it pulls up just fine NO PROBLEM!! With that said if they didn't want to serve me because I came in 10 minutes to close they could have said so. I was really in a bind and needed help. This is just bad business lying to customers. I will take my business elsewhere from now on and trust me you should do the same, can't trust a liar with your expensive...

The lady tried to offer me 84 cents for a small 14k bracelet that was very light but still gold none the less. I needed money to help pay a bill and I’ve bought from these guys before and got good deals so I figured they would treat me well. One bracelet weighed .8 grams and she wanted to give me .84 for it. The other bracelet weighed less and she proceeded to not even give me a number. I was already offended at the .84 cent offer. I took the same bracelets to Insta-Cash down the road and they gave me $25 for them which helped me out a lot. DO NOT BRING YOUR JEWELRY TO THESE GUYS! THEY WILL TRY TO RIP YOU OFF SO MUCH. Most pawn shops pay $10 a gram for 10k gold, $14 for $14k and $18 per gram for 18k gold. I have no idea what these guys pay for but has to be less than $2 a gram. DO NOT LET THESE GUYS BUY YOUR JEWELRY OR LOAN...

Once again, this pawn shop. The manager and Megan have went over and beyond again and again to help people out. They deserve the praise and love and respect as pawnbrokers. I've been going to pawn shops most of my life. You know last year alone over 30 different pawn shops and this one and only one other one. I highly recommend out of all the pawn shops throughout Houston all the way to nacogdoches. Without a doubt I highly recommend this location. They have been there for me many times more than just about business. But about respect and customer service, I give this place 10 stars. I only give a five because that's the highest rating!

7/19/2025 5:09 pm

These guys need a raise! I can't highly recommend this location and my thanks enough! God bless...