Aidan James Salon — Local services in Nashua

My color was changed from gold/blonde to brown without my consent and when I asked for help, I was dismissed. I went in for a Brazilian blowout express treatment, during the consultation Kelsey suggested a toner to bring down some of the brassy color. I said that I do like a warm tone and neutral or cool tones do not look good against my skin. My natural color is a cool tone and I get highlights to bring a warmer color to it. We settled on a “honey blonde”. During the service I commented that the color seemed very dark and she said it was just because it was wet. After it was done she asked if I thought it was still dark, I said yes it seems very dark and I can’t see my highlights. She said that I may just need to get used to it and the toner will lift slightly as I wash it. When I went home, I looked at the color next to my extensions and it is obviously brown. I included pictures of my natural color so you can see that my highlights were completely covered and erased by this toner. The two pictures of my hair now are next to extensions that previously matched my hair in color but one is a cooler tone blonde. It is labeled honey blonde and obviously does not match. I called the salon later the next day to see what I could do because the color had not changed after washing and it looks brown. Kelsey told the receptionist that I had asked for a natural color and liked beige-y blonde. The receptionist also explained that cool tones look darker than warm so that’s probably what I was seeing. They asked me to send pictures, which I did. I’ve received no response to that email. At the very end of the call, the receptionist did say she could schedule me for a color removal - but that it would “bring you back to the yellow brassy color you started with”. Just because a stylist doesn’t personally like the color of a clients hair, doesn’t mean they get to change it without consent. I won’t be letting anyone from this salon touch...

I had an ombré done, and I just want to say I asked for brown to blonde and it was my first time having my hair colored so I thought I’d go to a more high end place, but I’m quite disappointed, it was over $400 and my hair is more of an orange not blonde, and it doesn’t even seem very complex like a balayage would be, there’s not really any dimension, it’s just a plain one colour to the other with no different shades so I don’t understand why it cost so much for something I probably could’ve achieved at home that may have been less precise but at least I wouldn’t feel like every time I look at the colour of my hair I’ve been ripped off.

Also I am disappointed that I wasn’t really educated on what effects bleaching my hair would have on its health, I am aware it is expected that it will be damaged in some way, but nobody there explained how to best care for it or what to expect, since I had never done this before, which I explained. Even when I asked I was told, “I’ll explain that later when we talk about shampoo”. But after my session I was sent to the cash desk, told by the lady that a shampoo was “recommended” for me by the stylist and if I wanted to purchase it from them, so I did expecting someone to explain how it works or how to care for my hair but I was just sent out the door! Also be expecting a sudden COVID surcharge % that they don’t tell you about until after your session when they’re ringing you out, so your left having to pay that on top of the overpriced shampoo set and just simply not really knowing how much you’ll be charged because of all of the hidden costs that they put on you. Overall I expected better, but a higher price tag doesn’t necessarily mean...

How is it possible to feel any more special than when walking into Aidan James Salon??

Sarah Bisson has been taking care of my hair styling needs for well over a decade! She is simply amazing... in every way! Her "how's it been going?" question each time I sit in her chair is two fold... to understand how the hair has been...and to catch up on life since our previous visit. She truly does care about both! She always greets with a smile, typically has a funny story to share and makes you feel like you are the most important part of her day! Sarah's positive energy is infectious and I always leave our time together with an uplifted mood and a terrific haircut!

I've followed Sarah to our third location now... and couldn't be happier with the vibe at Aidan James! I have to also give a special call-out to Karen (GM) and Niki (Asst. Mgr.) with my interactions at the front desk (and over the phone)! These wonderful ladies are also on top of their customer service game and know how to treat the clients with a natural style that comes across as warm, friendly and helpful! They are fantastic! Appointment booking and billing is smooth and seamless. ApplePay? - NO Problem! I receive my appointment confirmations via text while I'm still standing at the desk!

I can't say enough about my experience at Aidan James Salon and with Sarah Bisson! If you're already a client, you get it! If you're considering becoming a...