Ferguson Home — Local services in Nashville-Davidson

No business is perfect, yet based on our recent experience with Ferguson we felt it was important to document so that consumers looking at on-line reviews can make an educated decision on their bath and lighting decisions and management at Ferguson can gain knowledge of their operation. Positives: Quality Product Options. Staff is friendly. Management will reply timely to your concerns. Negatives: Not all their showroom staff are educated properly on what they are selling to you. Whether your a 20 year employee or someone just helping out on the weekends due to volume, does not mean they are customer focused and will help you from the initial showroom experience to the delivery to your home. Our order of bathroom purchases was initially delayed, then delivery dates as promised did not occur. In the end, our main item was damaged in shipping and we had to seek other outside vendors for help. This cost us substantial monies due to our contractor being delayed to complete our bathroom remodel. Ferguson offered us $ 200 for our lost time, stress and subsequent calls to District and Showroom Management. Things happen, mistakes in any business occur but there seems to be a major disconnect between the Showroom staff and the Warehouse Staff as to your order and communication. I'm hoping management will look into our customer experience, and future customers will have an easier transition from...

Ooo this terrible 1 star rating is well deserved! I have had a horrible experience with this place. When you go to a specialty store looking for a specific product, you trust the sales team to A. Educate you and B. Help you purchase exactly what you want. While this place may have great products, the sales people I worked with did not give the experience I was expecting. I spent a significant amount of time explaining what I wanted and why I didn’t want the other product and was sold exactly what I did not want. Even after confirming it was the correct product before exiting the building! I was not only sold the wrong product but also when it was opened it was damaged (yes replaced) but they had nothing to say except argue with me about why it was incorrect. I am appalled that this company gets away with this! It is almost like they just want to sell the product and don't actually care about the consumer. I would NEVER recommend spending money here! The reviews on yelp should not be overlooked as I did in hopes to give them the benefit of the doubt! Bad...

As much as I loved the showroom when walking in the store and had a friendly greeting it went down hill from there. Waited 15 min for a salesperson for kitchen sinks after numerous pages and the receptionist having to physically find someone. We were given wrong information and when I questioned item number it was blown off. We asked for top mount sink and spec sheet given was for under mount type.. noticed when arrived home. I had brought in printout from Blanco website with what I wanted after doing extensive research. Hence the difference in item numbers. Then after going to another retailer asking about strainer basket and disposal flange, find out that the only Blanco parts these will work with are Insinkerator. We have Kenmore and would have bought them and wouldn't have worked. If I had to trust Kimberly as a salesperson everything would have came in wrong. Needless to say I won't be purchasing from Ferguson and instead Winnelson in Hendersonville where I received knowledgeable friendly service and wasn't treated...