Stop & Shop — Local services in Natick

I just came out of Stop and Shop Natick. Very disappointed in how they treat their customers. I was overcharged for some items this weekend. I had to go back to the two time to final get the refund. The first time the service desk was closed so there was no way store could help me. Today when I returned during the hours the a lot hours the customer service desk was closed again.

This is where I ran into my issue. When asking two different employees for help to find someone to help me. Both employees just walked away putting their hands ups. One stated I don't work over there, referring to the customer service dept. I was not able to hear what the second person said as they could not be bothered give me the respect to stop and address. The clerk who was handling a long line of customers was just confused about who and how to call the manager up to the front of the store to help resolve the issue.

Problem Product were rung up at the wrong price at the start When the price correction was made the store manager at that time never deleted the first charge. Limited hours of a customer leaving the store manager to tell customers you just have to come back tomorrow to get your issue correct Stop & Stop for creating a culture where teamwork and helping customers is not a priority.

We are all overworked and stressed at this time. The respect of one each goes a long way. I hope other have a better experience and keep an eye on the price you are being charge at time...

The natural foods selection was larger than most Stop and Shops and well organized. They had a decent amount of organic and different (eclectic) produce. The store was decently clean although as ALL Stop and Shops need an update to the bathroom most including this one having to walk to the back of store behind the deli, down a hallway. It has a dungeony feel and the layout makes no sense with the paper towel and air dryer literally 8 feet away from the sink. Having hooks on the bathroom door would be ideal for your jacket/purse/cloth grocery bags etc. Also they don’t have gender neutral bathrooms yet, which I’m sure will have to be a major overhaul that every single person will appreciate. The staff I dealt with were friendly and personable which is almost unheard of at stop and shop so bonus points there for sure! It was not a hassle when I asked for a rain check and the person at the service desk was on break. Most Stop and Shops would say too bad you’re not getting a rain check. Sad but true. They were redoing the gravel in the parking lot which made parking a bit difficult. And the actual customers going into shop are in a big rush and very rude. Says more to the townspeople rather than the store. But overall I would be back. Had most items I normally buy. Would just like an increase in their organic produce and natural...

Only good for specials. Everything overpriced otherwise. I lowered my rating today for a couple of reasons. I have switched to shopping at Wegmans regularly but the flyer brought me back. Petite sirloins for $3.99 is a good deal and buy 2 get 2 on the Pepsi 12 packs. I spent almost $200 this evening almost $50 on the steaks alone. Real big factor for the drop in stars was the fact there was only one cashier/register on a Saturday evening. And second big reason was how my stuff was bagged. I wasn't paying attention while cleaning products were bagged with food. Also nothing was double bagged. I organized everything as I put it on the conveyor so there shouldn't be an issue. Frozen items together, refrigerated items together etc and non food separate. Well I wanted my time. But here is the kicker, he put all the steaks in sideways with bag of chips on top so I didn't see while carrying. Guess what juice leaked and bag bust on the outside stairs. The thin cling wrap they use didn't stand a chance. 5 of the six packages gone, only a small one survived. Not happy. Been back twice since. Now no cashier's both times. I don't blame people for missing some items when they scan. I won't do it because I am too honest but what else I won't do is...