Adventure Pro Outdoors — Local services in Nelsonville

Three of my friends and I went on the 3 mile tubing experience. We had a great time on the water, but unfortunately we had a few issues with our overall experience. We checked in for our reservation, signed our waivers and after asking for instructions we moved our cars to the back of the facility and waited for the bus that would take us to the drop off site at the river. Our bus driver was great! He said the river was running slow today and advised us to take our time and that any of the sand bars along the way were free game to stop at. We left around 2:30pm, stopped at two of the sand bars and arrived at the exit point about 6:45. We took our tubes out of the water and up the hill to find that the fence had been locked. Fortunately, we were able to fit through the gap to get to our cars. Once we loaded up and went to the front of the facility, it was closed and the gate to leave the parking lot was also locked. We tried knocking on the store front door and calling a few times(luckily we brought our phones, we almost didn’t take them on the water). After a couple tries, we decided to choose a different option on the phone line and got in touch with someone at the Bed and Breakfast/Inn. We informed them we had just finished our float and that the business was closed and both gates were locked. The lady we spoke with apologized and said she would be down in a minute. She arrived at the facility in a timely manner and we were very appreciative of that. Once she arrived we asked if there was a way we could contact the owners, she advised us that she was one of the managers and would be able to address our concerns. We discussed with her that we were upset about the situation we were in. She continued to express that she got there as quickly as she could, although the issue was that she shouldn’t have had to come. The business had closed up shop and locked the gates before assuring all of their guests had made it back. We were not told to be back at a certain time and there was never any urgency expressed. Had we known this would’ve happened we would’ve been sure to be back at the time expected. We asked about check out protocols and she said “that’s a good question” but they typically send someone down the river to make sure no one was still out. She told us they did not send them out the day we were there because the other guests told them there was no one else out. That should not be something they take their customers word for. We arrived safely and we had a good time, but this definitely needs to be addressed for guests in the future. They knew we were out there, they had unfamiliar cars in the parking lot still when they left for the day, and had we not had our phones the situation could’ve been worse. She offered us 15% off our next visit, but we weren’t wanting money back or a discount we just wanted to help prevent this for future guests, but we felt like we were not being heard during that conversation. My friends and I have all been in customer service positions and did not want the manager to have to take the brunt of our complaints as she said she hadn’t even worked that day. We just wanted to bring the issue to light and decided to post...

Family, friends and I have been coming here multiple times a summer for the last 4-5 summers (back when they used to have the tents at the loading ramp with 2 big shopvacs, and multiple employees to help). We’ve even come 3 or 4 times this summer as well. Our last visit (Saturday, July 27th around 12:30) had to be our worst trip yet. Everything went pretty smoothly with checking in, turning in our paper then getting on the bus. They had over counted and there were more than 20 people standing on the bus that could’ve waited in the next group. Most of the people standing were bachelorette parties I felt for. We get to the ramp to unload, everyone piles out and we started to form a line at the little air pump for an employee to start helping pump up tubes. No one ever showed up to help pump like in the past. So every person went ahead and waited in line to pump up their own tubes. We finally get tubes pumped and head down to the ramp to see four employees lounging on tubes underneath a tree on their phones not helping anyone get in the water, not making any contact with customers. My group and I get in the water and within 5 minutes of floating, one of our personal tubes popped. This was the lowest I had ever seen the water, and it was so low we were on the water for around 5 hours (could’ve been longer if we wouldn’t have gotten out and walked a half mile of it, which majority of the people were doing towards the end due to no current). We didn’t get any information about how the river was that day, current, anything. Now, I understand the water being low isn’t their problem, but it would be nice if they could have a couple of employees test it in the mornings before allowing all of these people to go out on it when there’s debris that isn’t usually visible or close when the water is at a normal level. We would’ve canceled if we would’ve known how low and no current there was. At some point towards the middle of our float our cooler carrier had also popped and we were blowing it back up every 30 minutes. When we finally got to the end to get out, the 3 kids working asked how it was and I summarized all of the above again. We went to throw away our 1 tube that we had to haul the whole way and trashed it as their was no salvaging it. We noticed 6 or 7 other floats next to the trash can that were deflated and had been popped during that river float that day. I was just disappointed in the lack of help.

At the beginning of this summer I had called to make reservations to float, and the employee told me we would never have to make reservations if we have our own equipment and are just needing transportation. We were planning on going the weekend of the tube-a-rama and I noticed them post on Facebook the day before the event that they weren’t accepting walkins for that weekend, so I called and explained I had an employee tell me we could walk in for just needing transportation. The girl gave me attitude on the phone saying no one would’ve ever said that, etc. So I’m glad I called and didn’t drive and hour to be turned away like that.

Not sure if my group will be going back...

This review is specifically for the campsite area. We had traveled 2 hours to go kayaking and camping at Adventure Pro. The kayaking was great but the campsite was not. On the website it states that your campsite is “near” the highway but also states “Go off the grid for a short getaway.”… you are literally on the side of the highway and the pictures on the website do not clearly depict this. On the website it does state that the bathroom situation is a porta-potty and “shower house” (a fenced in shower head). We were going to overlook how close it was to the busy road just so we didn’t waste our time and money coming up there but after hearing some things about the local homeless folks using the facilities a time or two (making messes in them) and a couple break-ins to a shed on the campsite property, that’s when we made our decision to make the drive back home. (Same day) We do enjoy kayaking at Adventure Pro, and the employees have always been kind to us, but if you’re thinking about camping, especially with children or if you’re looking for a “Primitive” campsite… this is not the place.

We were denied a refund but are supposed to be getting a kayaking voucher via email. 🤷🏻‍♀️

Edit/Reply: After waiting 2 days for a call back, I had to reach out for a 3rd time. We spoke about a resolution and I wasn’t given a choice. It was no refund period, voucher only. So no, we did not come to a conclusion via phone call. And if your website and cartoon map DID clearly state information about the campsite, you wouldn’t have multiple complaints about how close the “off the grid, getaway, primitive” campsite is to the road in the reviews here on Google. Again, we’ve never had any issues with your employees (they’re wonderful!) or kayaking, and have enjoyed that aspect of your company several times. But to say it’s “discouraging” to get a transparent and truthful Google review, and to not understand that it’s discouraging for a customer to not get a refund who’s spent a lot of money/time driving, and brought new customers with them each time they’ve visited....