Michaels — Local services in New Britain

I had Very bad experience here with one of the employee who works here. Im open to say name because this type of experience i had for the first time in my life. her name is Yuvi.. here how my exp was: im a regular customer to michaels here in new britain, One of my friend came 1 hour before me to buy some big clay box. She was offered from one of the employee 40% discount. She told me there was some sale going on. So after 1 hour i came for the same clay, i asked yuvi, if there is any discount going on, she is like if you want you have to show the coupon, if not , If you dont want the item, i will take it back. She was so rude. Im ok if she says atleast there is no sale, or atleast if she helps me in finding the coupon online when i was searching, instead she was very rude to me. I think because im an asian. I knew there was a coupon in website, but inwas unable to find it, because she was in rush. After i left, she was saying to another customer behind me about me. I heard that. I was like so much pissed of at that time. I called manager over the phone and told about my experience, manager was polite and good, but not sure if she took my complaint serious and has taken any action on her. So thought of posting my...

Great selection of arts and crafts. Very good prices. Cashiers are pretty helpful and always ask if I found what I needed.

The store is pretty well stocked and have a huge selection of merchandise, so much so, that it can be overwhelming. Free WiFi as well with email sign-up.

They have an area for special programs for activities on many different hobbies. I've never been in one or tried but it seems nice enough to know they have one available.

I guess the only reason I don't give this a 5* review, is that sometimes in the winter time, they don't have their parking lot very clean. I mean sometimes, it might seem even dangerous and daunting to have to deal with that kind of condition. Especially if you're...

Person running the framing department is extremely rude and unhelpful. Has no customer service skills and makes you feel bad for asking a simple question. Waited for 30 minutes without even being acknowledged. I ended up having to drive to Avon location and the service there was great. My second time going to New Britain store I wanted to buy some frames on sale but there were none on the shelf so I asked if there were more in the back because I saw they had a delivery on the floor being put out. She immediately said no without even asking what I was looking for. I’ll never waste my time going...