Panera Bread — Restaurant in Farmington

Okay, I love Panera - but this location needs to get it together. I order delivery to my workplace pretty regularly, and at this point I am surprised/relieved if the order is actually correct. They are kind and apologetic when I call to report the errors and usually offer to add rewards to my account or a refund for the missing/incorrect items, but I'm starting to hate calling because it's so often I think they might flag my account for fraud or something! And sometimes, I don't even get the rewards or refund that was promised and have to call yet again. A lot of the time, I just let it go because it's too much of a hassle to keep calling over the same thing. C'mon guys, do better!

Edit 3/10/25 - I have to lower my rating even more, because the service has just gone so far downhill. I usually place my orders right after 10AM because it's the only timeframe that I can order both breakfast items as well as soup (soup isn't available to order until 10AM). Usually this isn't an issue, but today there seemed to be a glitch with a breakfast sandwich I wanted, so I called the Cafe at 10:09AM to ask if it was really unavailable or if I could add it to my order over the phone. The girl said I probably couldn't order it because breakfast was ending soon (?? not for another 20+ minutes...) and I could try ordering through Doordash instead, then she told me I was breaking up and she couldn't hear me. So I hung up and tried what she recommended, but when it didn't work I just placed my order in the app without the sandwich and called the Cafe back (at 10:21AM, still before breakfast ended), to see if I could just add it to my order over the phone. She said she could not do that, and that some key in the system wouldn't let her. I asked if there was really nothing she could do, and she just said no. That was it. Not even the slightest attempt to resolve my issue. Has customer service really become so poor that we can't even figure out a way to add a sandwich to an order once it has been placed? I'm sure if I had asked for a manager or pushed the issue, they could have made it happen - but it shouldn't have to come to that. The customer service here is just so...

Absolutely the worst service and employees!! I went there this past Sunday and ordered a turkey avocado bacon sandwich which I ordered ahead through the app. Picked it up and went back to my job on my already limited time schedule before a 2pm client. Took one bite and had a stack of tomatoes and literally two tiny corner ends of turkey….. pieces of small meat that you would give to a dog. Had to go back and when I showed them and asked them to remake it they had an attitude about it. And then the employee and shift lead or manager talked about it like I wasn’t standing there. I spent over $25 for my total order and expect to get what I pay for. The employees behind the counter were all very loud, using inappropriate language and conversations while they had a lobby full of patrons including children. It seemed that they were just having a good old time back there and not paying attention to the job that they applied to have. I normally don’t write reviews like this but this is the second back experience that I’ve had at this location and you can bet your bottom dollar that it will be the last. I’ve contacted the corporate office in regards to this location. I will not give this place one more penny of my hard earned money. They need to revamp that whole staff that works there. They all have bad attitudes and their customer service is definitely...

I used to come to this Panera all the time..and never had an issue .but unfortunately today I went there...the lady who took my order made a mistake because I ordered a bowl of Wild rice chicken soup. So when I get my order ready they gave me cup not a bowl. So I told them that I ordered bowl not a cup. The manager told me that I have to pay extra for the bowl then I had to wait too long for that. I was so surprised how they would make me back to the line again and pay for extra to get just my ordered. I told her that its not my fault and to fix your mistake that you didn't listen and get my ordered right ...you should just make it a bowl and apologize. Not make me wait all this and then find my pther sandwich get cold. I been a manager and I know how treat customers and fix mistakes like that. All my goal is to make customers happy...then she raised her hands and she said I am not gonna argue with you...I was like manager never argue with customers..they make them satisfied. I was so disappointed how she treat me ...so just asked for my refund and I left the place. Never again. They don't know how treat customers at all. So bad place....