Chef Jiang — Restaurant in Farmington

If I could give zero stars, I would.

I had a terrible and humiliating experience with Chief Jiang (Farmington) via Uber Eats. I placed an order and received a call from a female staff member informing me that one of the dishes was unavailable. I asked what substitutions were possible and inquired about the price difference. Her attitude changed immediately—she became impatient and dismissive, saying, "Ask the platform for that," with an annoyed tone, as if I were bothering her.

She hurriedly listed a few dishes. I chose cauliflower, and she then said, "That's more expensive than what you ordered!" followed by, "Oh never mind, it's actually $1 cheaper," and then made passive-aggressive remarks about the price difference. The whole exchange felt rude and rushed, but I let it go.

A few minutes later, I checked the menu again and realized I’d rather switch to shredded pork with garlic sauce, so I called the restaurant back. As soon as I said I was the Uber Eats customer, the same woman cut me off aggressively: “Oh, your cauliflower is already being cooked, so what? What do you want now?” She raised her voice and told me, “You don’t understand? I said it’s already made. It’s being packed! What do you want me to do?”

I asked again, politely, if it could be switched—it had only been three minutes—but she kept yelling at me, insisted that it was too late, and refused to help. I told her this attitude was unacceptable and said I would cancel the order. Her response? “You’re a bad person. Your attitude is terrible. I won’t deliver your food even if it’s ready.”

Not only was I insulted, but Uber Eats still charged me for the food I never received. When I contacted the restaurant again, she refused to take responsibility. I then reached out to the owner, hoping for a reasonable resolution. To my shock, he dismissed everything. He said, “Well, I already apologized on her behalf, what more do you want?” and “She’s just a worker. I can’t make her apologize. If I scold her, she might quit. This is America.”

Let that sink in: the restaurant allows employees to verbally abuse customers and hides behind "freedom" as an excuse for refusing accountability. The owner made it clear that he valued keeping his rude staff more than treating paying customers with basic respect.

I never received the food. I never got a refund. And I was belittled by both the staff and the owner.

Please think twice before supporting a business that treats its customers like this. If this is how they act toward a simple substitution request, I worry about how they treat other issues,...

Steam Shrimp with Garlic is a dish where shrimp are cut in half and steamed with finely chopped garlic and seasoning. It is a bit salty, but it is a delicacy when eaten with the noodles cooked together. Braised Beef Noodle seems to be served differently than it is in the picture on the menu. It is topped with a generous amount of beef attached to cartilage instead of finely chopped beef, and the noodles are thicker than in the picture. That is thick and rich because it is made by boiling beef bones. Garlic Sauce Dish with Pork was by far the best dish I ordered. If you are familiar with Korean Tangsuyuk, you can say that it is close to the same taste. The sweet and well-balanced fried pork, vegetables, and garlic seasoning were good. Wonton in Chill Oil is a dish where dumplings are served with a sour and tangy sauce. The soft texture of the meat and the lightness that you feel as you chew the dumplings were good. Mapo Topu may be a bit spicy and burdensome for those who are used to Western food. If you want to challenge the unique spices and flavors, try it. The seasoning is spicy and stimulating, but the soft texture of the tofu is good. The Roasted Duck is well-cooked without oil, minimizing the greasiness as much as possible. I put the roasted duck pieces on a round, thin bread and ate it with cucumber, green onion roots, and two sauces. You can eat the meat and vegetables as a wrap, but you can also eat the roasted meat with sauce according to your taste. The interior of the restaurant is a typical Chinese interior, clean, and a little dark so that other people's attention is not focused on it. It was a comfortable space to have a cozy meal. The price is...

Chef Jiang in Farmington boasts an authentic menu that deviates from the usual Americanized Chinese fare. While I appreciate their commitment to regional Chinese cuisine, my experience fell a bit short of expectations.

At first when we arrived they were mopping the floors and the cleaner smell overpowered our senses.

We started with an array of dumplings, excited to dive into this cornerstone of Chinese dim sum. The vegetable fried dumplings were undeniably fresh, showcasing crisp wrappers and plump fillings. However, the flavor profile leaned too heavily on the sauce we dipped them in leaving them a bit one-dimensional. The shrimp and sticky rice shumai came across similarly, with the offering a punch of fishiness that overpowered.

The highlight of our meal were the dumplings in chili sauce. Each bite burst with a satisfying heat, balanced by the richness of the filling. Again, the freshness of the dumplings shone through, but the flavor could have benefited from additional complexity. The soup dumplings mirrored the above sentiment.

Ultimately, while Chef Jiang offers a refreshing departure from the familiar, the execution didn't quite match the ambition. The emphasis on freshness is commendable, but I yearned for more nuanced flavors in the fillings and sauces. We ended up stopping before delving further into the menu, as the portions were generous.

Would I recommend Chef Jiang? It depends on your culinary compass. If you're an adventurous diner seeking authentic Chinese flavors, it's worth a try. However, if you crave Americanized Chinese food, you might leave...