Office Depot — Local services in New Iberia

Printing department here has different rules from other locations. Managers could only give excuses that appointments for anything must be made and no walk-ins. I was there for a spiral binded 25 page document and I had the document already printed. 5-min job and was told it would be the following day.

5-31-2024 - Since my review, the district manager, Paige, has followed up to discuss the issues I faced upon my visit. We had a thorough discussion about the concerns, and she took ownership of meeting with the store managers and working to resolve and prevent similar occurrences in the future. I am satisfied with this outcome and have removed the managers' names from the review and changed the performance rating. The customer care and structure of the company management to address these concerns are impressive and should be...

UPDATE: Rena has got to be the best in her position at this location! She knows all the machines and process and it is so easy when she is around! I truly appreciate her customer service skills and patience to assist me! I even heard her asking a customer the shipping question about certain things the post office asks when mailing packages! 💯👍😁 Note to management: she deserves a spot award for doing an EXCELLENT job and delivering the Office Depot brand with excellence! 🤑

Big thanks to Shelby for showing me the self serve fax machine and explaining it all! Big thanks to Rena for answering my questions after i faxed to ensure i was complete! Both ladies had great customer service with a smile! Store had large office item selections, stocked pretty well and was very clean! Located in a shopping center, plenty...

Staff is wonderful! There is three staff in particular that I’d like to mention, I think her name is Amanda (could be wrong) she is a young black women in her 30’s I would say and a young white cashier in his late twenties with a short hair cut and another older back women with a short bob in her 50’s. They are so helpful and willing to show you what you’re looking for, the older lady even went as far as offering to order an item to the store if they didn’t have it in-store. And the younger lady helped me decide what product would best serve my needs. The young man helped me get a pair of earbuds. Even though I come every now and then for a gift or pack of pens, they are always helpful. I can’t speak for all the staff members but definitely for these...