Wolf River Lanes — Local services in New London

My husband and my two children wanted to go out for bowling and dinner last night. The lanes in our town were closed so we thought we'd check out new London. When we got there we went to the show rental counter and waited for ten minutes as the bartender outrightly ignored us, even walked passed us without acknowledging. Just when we're about to give up, he decides to check us in. During so, he threw all the shoes on the counter and swore multiple times trying to find out shoe sizes.

Despite that we press on, he sets us up with a lane immediately next to another family when there are multiple others open and we then crowded their space - they were cool though. There was no way for us to take the bumpers down that he left up, but when we went to the bar to ask he took literally 15 min to acknowledge us again and we simply ordered a lemonade and kiddie cocktail for the kids, another ten minutes. He kept grabbing at himself and yelling "ow" as if he was in pain. He made everyone very uncomfortable and his service was so slow that my husband and I just opted to run to the attached bar and grill to order our drinks. The bartender there was aggressive about the bowling alley bartender though clearly trashed herself and rude by the end of our game. We were over charged for food and drinks, both bartenders were either drunk or high and the service was the worst I've personally experienced. I'm not sure we will ever go...

Tried to have my son's birthday party here. I called 2 times and physically went in discuss my requests and pricing for the party. I asked to reserve 3 tables and 4 lanes, asked about pricing and packages, they did NOT make it clear what was all included in each birthday package beforehand. I was told everything would be under control and they would give me a deal and work out the pricing the day of. Nothing I asked for was communicated to other employees, they didn't even know what time we were coming in! The tables were not reserved, lanes were all filled with other bowlers, so we had to wait, pricing was OUTRAGEOUS. They completely...

I had my brothers celebration of life in the party room of the bowling alley. First off, it was never cleaned. I had to wash down all the tables and chairs. The floor was disgusting but I refused to ask for a vacuum. The answer I got was the cleaning lady is quitting so I guess she decided not to clean it!! Then a much appreciated donation of the room by the owner was reversed because he had his own opinion on a personal matter and in the middle of the celebration, he ended up charging us... Will never recommend. Especially if he gets involved in a personal matter pertaining to anyone requesting to...