Hazelnut — Local services in New Orleans

Uncomfortable shopping experience. Felt racially profiled at this store — there’s no reason any employee should be following me around aisles. Not asking if I need help with anything, just shadowing my every move. Looking at products and the employee asks me if she can hold the two small things in my hand that I intend to buy. It seems innocent to some, but if you’re a woman of color — a black woman, you know exactly what this behavior means. I wanted to believe it was just in my head but read similar reviews — it appears I’m not the only black shopper this has happened to in this store. These Uptown boutique stores perpetuate harmful stereotypes that condemn the black shopper while ignoring how they shape the cultural landscape of New Orleans. Won’t be shopping here again...

I had wanted to visit this shop for years. Finally I, a trip to New Orleans made the time to go. Shop has lovely things. I shopped took my items to the desk for check out there was a man and woman behind the desk. Neither greeted nor spoke to me. Finally the man bellowed at the younger girl working there can you help her meaning me as he stormed to,another part of the store. The young lady was delightful and took very good care of me. However I will not be visiting the store nor would I recommend my friends go there. I may be wrong but I believe good customer service is the life blood of a business. Perhaps Hazelnut should send the man and woman home and let the younger woman take care of...

17DEC23 ~ What a great little shop, both with many varied treasures and, most of all, the fantastic employees there. What great customer service! During our visit we spoke with probably 6 different employees at different times for different reasons. Without exception they were intelligent/fast on the uptake & well spoken, genuinely friendly, helpful, and knowledgeable. It must be a great place to work & with a good boss to have collected so many outstanding employees. We both liked the shop and my wife could have 'shopped' for a couple of hours. On the other hand, I never 'shop' anywhere. I go to buy & get out. ... But I really like the shop!...