Orleans Furniture - Gentilly — Local services in New Orleans

August 17, 2024 I visited Orleans Furniture over a year ago looking for the perfect sofa and love seat set. I was greeted by a salesman, Mr. Edward Dixon. I was impressed by his professionalism and customer service. I ended up purchasing my set, several other items and a five year warranty. He gave me his card in case I needed to contact him. Mr. Dixon made sure my set was delivered on time and properly set up. After 15 months, I had a problem with an item that I had purchased. I contacted Mr. Dixon. He worked dilingently and was willing to go the extra mile to make sure the problem was solved. I highly recommend Orleans Furniture for your shopping. They offer a wide selection of high-quality furnitue. The professionalism of their team deserves recognition. Please ask for Mr. Edward Dixon if you are looking for excellent service. He genuinely cares about his customers. I have no doubt going forth, he will continue to be familiar with the products he sells, the pros and cons and will properly inform his customers regarding the specific products and the proper expectations for...

I got a vanity from here and picked it up recently. The service was great and so easy. The warehouse is huge in the Harvey location. Everyone is really friendly and ready to help. Especially when picking up my vanity, everyone tried giving a helping hand. We had to fit it in my Camry (which I definitely don’t recommend bringing a Camry), but they were so smart and all while trying to figure it out, the first thing they worried about and cared for was my vanity! They didn’t want any scratches or cracks or anything on it. All of the guys were really sweet and didn’t even want me to lift a finger. Please, if you’re ever needing to get furniture, go to this place! They also let you see and look at the product before they give it to you and they re wrap it for you as well as make sure everything is in there. They made the process so easy...

There was a miscommunication with the customer service department in regards to the delivery of my furniture but Ray, the GM was quick to rectify the issue, apologize and assured me that the issue would be corrected. He even sent a gift, to show appreciation. That is customer service at its absolute BEST.

Update: My furniture was delivered for my Airbnb and put together so nicely, I had to go back and buy a couple other things. The guys who delivered the furniture were super careful and extremely nice. I definitely recommend Orleans furniture for all your furniture needs. I currently have 6 other Airbnb's in other cities and states, and Orleans has been by far the cheapest but best quality furniture that I've...