M.A.D. Bros. Games & Hobbies — Local services in New Philadelphia

Well I'll start off with the fact that I went into the shop with 2 objectives, first I wanted to get a price on selling my yugioh collection, and second I needed card sleeves for the cards I planned on keeping. I was told that I needed to leave my cards with them so they could go through them, which is an understandable condition seeing as I was giving them over 1400 cards. Went in to check on my cards and pricing 4 days later and was told they hadn't even started looking at them. So I decided to give them my business since they were going to price my cards and was shown an $11 pack of sleeves which I purchased. I get home open it and find out that they are magic card sleeves and don't fit. I call asking about return policy and was told to speak with the manager the next day he makes the decisions but he should be able to help me. I call in the next day to get told since I opened the product there was no refund available, but if I gave them back (with no refund just give them back) he could give me a discount on yugioh card sleeves (which are about 5-6 dollars full retail there) why would I hand you $11 to get $2 off of a product? Kinda upset me so I just purchased the yugioh sleeves and kept the others. But it doesn't stop there. Finnaly after they managed to price my cards I got an offer,(which I had priced my cards with TCGplayer beforehand, which is what 90% of online buy sale trade groups for yugioh use even though I understand they don't use it) what I priced it at taking into consideration all card conditions good and bad to be retail of 350 dollars give or take a little. I know card shops need to make a profit and are known to offer 50% on what the value is and I fully expected that. I was offered $45 dollars cash for the cards.......I was offered a 13% value offer...right after being sold the incorrect item and not being offered a reasonable solution to fix the misunderstanding. When I interacted with the manager he seemed annoyed that I was even there, which I figured a small town card shop would be happy to have a customer especially during a pandemic which is slowing business for all company's big and small, but no I seemed to be nothing but a chore for him like he viewed me as insignificant. Also not that I care about wearing masks and such in public places but I was thoughtful enough to wear a mask everytime in his establishment but when I went to pick my items back up the whole time I was in there probably about 35-45 minutes he didnt have a mask on the entire time which I do believe is pretty disrespectful when I have one on because I'm in a store that you own. So after this long winded recap I do not recommend them whatsoever and I will just find another card shop to buy sell and trade with.

And if you want to comment about my experience madbros save it I really don't care what you have to say, you honestly dont even deserve the one star Google made me give you to make...

I usually like to include pictures with a review, but I was too busy enjoying the store and receiving great customer service to think to take a picture. We stopped in New Philadelphia on our way home to Cleveland to visit a friend when we discovered M.A.D. Bros. Games & Hobby. We are already scheming as to when we can come back again. This store was an awesome find and for big board game heads like ourselves, there was a great stock of board games. The customer service was even better though. My girlfriend and I were able to state our game preferences and the owner (we think he’s the owner?) would take our preferences into consideration and spit out spot-on suggestions for us. He was incredibly knowledgeable about games, and was even understanding about my girlfriend and I’s pact to not purchase additional BOARD games in January 2024 (we received and bought a lot end of 2023), and brought out three recent arrivals from the BACK of the store to recommend to us that were all NON-board games for 2 people (coming soon in a Valentine’s Day display there). All 3 recommended new arrivals sounded great, but we ended up deciding on the most aesthetically pleasing non-board game new arrival and I think I am in love with it. Can’t wait to play the game and can’t wait to get back down to New Philadelphia for M.A.D. Bros and talk more about board games with the owner!!!!!!!! One of the best game stores I’ve been to in a while - made our...

Great LGS. I'm really grateful this town not only has one but, it has a good one. Shops like this have long been the cornerstone in the local tabletop/ strategy/ RPG/ and TCG communities. Not only providing us with a place to go and find cool stuff to add to our collections, but providing us with a place where people can go and play our favorite games, and enjoy sharing/ playing those games with like minded people. The staff and owner are great, and you really get the sense that they're just as passionate about these hobbies as anyone else. There's a good amount of space and they do a pretty good job posting when events will be on their socials so there's usually some things to look forward to as well.

Again, I'm just grateful little that new philthy has a rockin LGS. Keep on doing...