Walgreens — Local services in New Trier Township

My recent experience at Walgreens left me frustrated and highlighted various issues. The candy pricing, often marked as 2 for $3, lacks clarity on mix-and-match options. Cashiers dismiss concerns about confusing prices, creating a frustrating shopping experience.

The return policy adds to the frustration, as there's a lack of clarity on returning items to the same store. Despite being told by a customer service representative that I could return items to any store, attempting to do so resulted in system errors and confusion.

Furthermore, my attempt to seek assistance through customer service was unproductive. The initial representative assured me that I could return items to any store but abruptly ended the call without transferring me to in-store support. Subsequent attempts through the online chat option failed, leaving me on hold for 25 minutes when I called the in-store support number.

Pricing and return policies should be clear, and if something is mismarked the customer should always be given the price listed

To add to the headache, the pharmacy at Walgreens is seriously short on staff. Big shout-out to the pharmacy techs—they're doing their best. But, with not enough pharmacists, low medication stock, and a flood of Covid vaccine appointments, it's a hot mess.

Picture this: just one pharmacist juggling prescriptions and Covid shots. It's a recipe for chaos, making the whole pharmacy experience a bit of a wild ride. Walgreens needs to get more hands on deck to help out and make things smoother for both customers and their hardworking...

I took me a while to realize how consistently bad the service is here. All the people at the counter are stressed out and rude. I would say they need training in handling customers but really just common sense/courtesy. Just the other day I was picking up a medication that is very personal. The pharmacist shouted it out loud with several people behind me in line. I was honestly shocked by her lack of awareness, it was incredibly embarrassing but again, these things should be common sense. Like being discreet with people’s medications. The pharmacists talks down to you, as if I even want to be there in the first place. Prescriptions take forever and come to think of it, I’ve probably picked up here roughly 10 times since I moved to the area and there has always been some type of setback while picking up. Whether it’s a delay or the prescription is not available even though I get calls multiple times a day by Walgreens telling me they are ready. Seems to only be this location. Maybe theres a toxic manager that creates this type of work environment. I didn’t realize it until I saw everyone’s comments with the same experience. Will be...

I’ve been a Walgreens pharmacy user for several years, and have only had concerns with this specific pharmacy. Their staff often make careless errors (e.g. forgetting to scan a medication, sending reminders about medications that are not ready, hanging up the phone without finishing a conversation, etc.) We are all human and all have our days, but my doctors are not comfortable with me using this pharmacy due to their borderline wrecklessness at times when it comes to managing medications. When confronted with their errors, staff are often combative and rude. I cannot recommend this pharmacy—my review is not unique, unfortunately this is common at this location. It is wild to me, since I’ve never had an issue with a...