Verizon — Local services in New Ulm

Was helping my Mom with getting a phone for her. It did take quite some time considering the girl working was all by herself. They've been trying to get help ; but just like everywhere else help is hard to find. I think her name was Kristi. She did such a good job juggling between customers; remains patient as others not so patient as a few people left not understanding this girl was working alone. I too did not wish to be there so long, but the way this gal handled herself; I decided to wait. I really hope this girls efforts & how she handles herself is recognized. We may not be happy sometimes when service is down or things don't work as they should or when your a new person & a rookie w fancy technology trying to understand things & it doesn't seem to go your way. But when you get a person that gives service the way this gal did; just makes the stress of things feel less heavy. Thank you Kristi for such great service. I hope I did get...

Stopped in to check on getting my daughter’s damaged phone replaced. Store was dirty, displays were mostly empty or had broken phones on them. Was met by a kid in a ponytail that seemed like he was new. Every question I had about my business account he had to go ask the manager lady in the back of the store who by the way yells across the store at every person who walked in asking them what they need. Ok weird? Isn’t that the job of the ponytail kid? While helping a couple she gets a call from one of her kids or husband I assume and starts arguing very loudly with them while the customers sat there. Since the young man couldn’t seem to help me I asked to speak to her to try and solve my problem. I waited another 20 min while she small talked with this couple obviously not in a hurry to help others who are waiting. Seems like her staff have not been trained properly. Very unprofessional vibe I got from only being in there 30 minutes. Will...

I went in there to buy a phone because my old phone took a crap out on me at work I spoke with kaitie which I now know doesn't work there thank God!! Had a bad experience with her. But, on the positive not the new manager Seth Wilson is a stellar of a guy as soon as I walked into the store I was greeted by a nice young man with his southern accent he then helped me fix every thing that kaitie messed up on my account. I am very pleased and ecstatic that they got new management there now the place looks way better and performs way better then when kaitie was there. Keep up the good work you have my loyalty now I will never go to another verizon store again in my life because this 1...